Qantas Phone number helpline is available for existing and non existing consumers to get support.
Qantas Contact Number
13 13 13 – Customer Service
Average Wait: 34 mins
Calling Qantas phone number is one of the best ways to contact Qantas Airways Australia, Also this is easy, fast and you will speak with a customer care executive in just a few seconds.
You can reach Qantas customer support by calling 13 13 13 number directly. You can contact 24 hours a day, 7 days a week.
Qantas Australia Contact/Phone Numbers
Qantas DEPARTMENT | CONTACT NUMBER |
Qantas customer service | 13 13 13 |
Qantas lost, late or damaged baggage | 1300 306 980 |
Qantas bookings | 022 6111 1818 |
Arrivals and departures Enquiries | 13 13 23 |
Qantas Frequent Flyer membership | 13 11 31 |
Qantas Deaf passengers Support | 133 677 |
Qantas Investors Support | 1800 177 747 |
Qantas Corporate Office & Headquarter | (02) 9691 3636 |
Qantas’s Best Toll-Free/800 Customer Service Phone Number
Call 13 13 13
Qantas offers various types of assistance for passengers with reduced mobility and other specific needs. This is a Qantas Airways Australia’s Finest customer service telephone number that you can use to contact Qantas. since the real time present wait on hold and resources such as bypassing right through those telephone lines to get directly into a Qantas Australia agent. You can use this number for various tasks such as
- Change, cancel or add to a booking
- Delays or cancellations
- Refunds
- Lost, damaged or delayed baggage
- Making a new booking
- Assistance On Board
- Complaints and compliments
- Club Qantas and Frequent Flyer Loyalty programs
- Boarding, Disembarkation and Transfers
Head Office Contact Number
Corporate Head office address of Qantas Australia.
Qantas Airways, 10 Bourke Rd,
Mascot, NSW, 2020, Australia
For any general inquiries, please contact Qantas head office number : Call (02) 9691 3636 in Australia or +61 2 9490 1857 from Outside Australia.
General Problems that Qantas Customers Reports
I wish to change my flights
Issue with frequent flyer booking
Re-book a delayed or cancelled flight
I want to get flight credit refunded
How to apply for a refund?
Complaints and compliments
Common Problem Categories
- Change, cancel or add to a booking
- Delays or cancellations
- Refunds
- Lost, damaged or delayed baggage
- Making a new booking
Call 1300 306 980 – Qantas for lost, late or damaged baggage Support
Get information on how to get in touch with Qantas, if your baggage has been delayed, damaged or is missing. You can report any Qantas lost, late or damaged baggage or in case your checked baggage has been delayed or damaged or is missing, contact their helpline support number at 1300 306 980 within Australia, that is open 24 hours per day, 7 days per week.
If you’re overseas, please contact the local Qantas ground handler at your arrival airport.
ternational airport | Contact |
---|---|
Auckland | +64 0 9256 8359 |
Bangkok | +66 2134 4357 or +66 2134 4358 |
Beijing | +86 10 6459 0629 or +86 10 64590648 |
Christchurch | +64 0 357 3889 |
Dallas/Fort Worth | +1 866 767 2247 |
Denpasar (Bali) | +62 361 751 011 |
Frankfurt | +49 69 6902 0439 |
Hong Kong | +852 2116 8750 |
Honolulu | +1 808 836 2461 |
Jakarta | +62 21 550 7096 |
Johannesburg | +27 1 192 1 6710 |
Los Angeles | +1 866 767 2247 |
London | +44 844 375 4251 call costs up to 7 pence a minute (inc VAT) for 084 |
Manila | +63 8 832 2956 or +63 2 832 2978 |
Mumbai | +91 22 6685 9110 |
New York | +1 866 767 2247 |
Noumea | +687 35 26 15 |
Queenstown | +64 0 21 950 408 |
San Francisco | +1 866 767 2247 |
Shanghai | +86 21 683 403 23 or +86 21 683 403 24 |
Singapore | +65 65 97 5400 |
Tokyo Haneda | +81 3 5757 7712 |
Tokya Narita | +81 476 34 3113 |
Wellington | +64 21 55 2905 or 04 9787636 Email: wlg.btu@menziesaviation.com |
Contact 13 13 23 for Qantas Arrivals and departures Enquiries
Qantas arrivals and departures inquiries can be handed on 13 13 23
Lodge A Complaint to Qantas Airways
At Qantas, they place you and your expertise first, which explains why your feedback is really important for them. If you’d like to write to Qantas and let them know about anything you’ve been unhappy with during your journey, please do so using the Customer Complaint form. If you are with a problem, we would like to assist you fix it as soon as possible. Qantas have made their complaints procedure simple with all the this form. Simply provide your information at Qantas Complaint department and one of our experts will contact you as soon as possible (within 15 business days).
If you are dissatisfied with the service we provide, you can make a complaint by the following methods:
- customer care feedback form
- write to us at:Qantas Customer Care
Qantas Airways Limited
10 Bourke Road
Mascot NSW 2020
- by telephone (24 hours per day, 7 days per week) Qantas Customer Care on 1300 659 161 (or +61 2 8222 2532 if calling from outside Australia);
- by the National Relay Service:For TTY users phone 133 755 (or +61 7 3815 7799 if calling from outside Australia) then ask for Qantas Customer Care on 1300 659 161 (or +61 2 8222 2532 if calling from outside Australia);For Speak and listen (speech-to-speech relay) users phone 1300 555 727 (or + 61 7 3815 8000 if calling from outside Australia) then ask for Qantas Customer Care on 1300 659 161 (or +61 2 8222 2532 if calling from outside Australia).
Contact Qantas Frequent flyer enquiries
You can call this phone number 13 11 31 to the Qantas Frequent Flyer Service Centre regarding membership enquiries between the hours of 7 am and 7 pm (AEST) Monday to Saturday and speak to one of our consultants. Please have your Frequent Flyer number and PIN available when calling.
Call 1800 177 747 for Qantas Investors Support
If you are an investor and want information about investing in Qantas, shareholder information or share performance, call this Qantas contact number 1800 177 747 in Australia or +61 (2) 8280 7390 from outside of Australia. You can also email registry@qantas.com.
Call 022 6111 1818 – Qantas bookings phone number
In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres. Bookings and changes (where allowed) may also be available at selected Qantas airport locations and through webchat and selected social media channels in some countries. For bookings, contact directly this number 022 6111 1818
Quantas call-back service means you’ll no longer have to wait on the line to hold your place in the call queue. If you opt-in to this service, simply select your preferred call-back number and Qantas let you know when one of our telephone consultants will call you back.
Australia
Call us from anywhere in Australia for flight, arrival and departure enquiries.
Qantas area | Contact | Opening hours |
---|---|---|
Flights | SMS 0477 QANTAS (0477 726 827)^^** or Call 13 13 13 |
24 hours, 7 days a week |
Flight bookings with points | SMS 0477 QANTAS (0477 726 827)^^** or Call 13 13 13 |
24 hours, 7 days a week |
Deaf, hearing or speech impaired customers please call via the National Relay Service 24 hours a day, 7 days a week. Refer to booking assistance and specific needs for more information.
South Pacific
Country or territory | Contact | Opening hours |
---|---|---|
Fiji | +679 323 9030 Email Fiji |
8am to 5pm, Monday to Friday, 8am to 1pm, Saturday |
French Polynesia | +689 40 46 4280 | 8am to 5pm, Monday to Friday, 8am to 11am, Saturday |
New Caledonia | +687 28 6546 | 8am to 3pm, Monday to Friday |
New Zealand | 0800 808 767 | 24 hours, 7 days a week |
Papua New Guinea | +675 7411 1066 | 8am to 5pm, Monday to Friday |
Vanuatu | +678 23 848 | 7.30am to 5pm, Monday to Friday, 8am to 11.30am, Saturday |
If you’ve received notification of a flight change and it’s outside the office hours, please call us in Australia +61 2 8222 2439
Africa
Country or territory | Contact | Opening hours |
---|---|---|
South Africa | +27 21 427 3128 Email South Africa |
24 hours, 7 days a week |
Ghana | +233 302 24 40 43 | 8am to 5pm, Monday to Friday |
Kenya | +254 701 948 795 Email Kenya |
8am to 5pm, Monday to Friday |
If you’ve received notification of a flight change and it’s outside the office hours, please call us in Australia on +61 2 8222 2439.
The Americas
Country or territory | Contact | Opening hours |
---|---|---|
Argentina | 0800 122 0337 (national toll free>) Email Argentina (Spanish) |
9am to 6pm, Monday to Friday |
Brazil | 0800 892 3346 (national toll free) Email Brazil |
9am to 6pm, Monday to Friday |
Chile | +56 2 2 817 9500 | 9am to 6pm, Monday to Friday |
Canada | 1800 227 4500
Deaf, hearing or speech impaired customers can call the National Relay Service by dialling 711, then ask for us on |
24 hours, 7 days a week |
Mexico | +1800 227 4500 | 24 hours, 7 days a week |
USA | Text +1 478 7QANTAS (+1 4787726827)~ Deaf, hearing or speech impaired customers can call the National Relay Service by dialling 711, then ask for us on |
24 hours, 7 days a week |
If you’ve received notification of a flight change and it’s outside the office hours, please call us in Australia on +61 2 8222 2439.
Asia
Country or territory | Contact | Opening hours |
---|---|---|
Mainland China | +86 400 819 9495
+86 10 656 79006 (Beijing) + 86 20 3862 1600 (Guangzhou)+86 21 6145 0188 (Shanghai) |
9am to 9pm 7 days a week
9am to 5pm, Monday to Friday |
Cambodia | +855 0 23 220099 Email Cambodia |
8.30am to 5pm, Monday to Friday #62E2, Monivong Blvd, Phnom Penh |
Hong Kong SAR, China | +852 2298 8111 | 24 hours, 7 days a week. Chinese language services available 9am to 1pm and 2pm to 6pm, Monday to Friday – except public holidays |
India | +91 22 6111 18 18 | 9.30am to 1.30pm and 2pm to 5.30pm, Monday to Friday |
Indonesia | +62 21 2555 6300 001 803 61786 (toll free) |
8.30am to 5pm, Monday to Friday, After hours and public holidays |
Japan | 03 6833 0700 (within Tokyo)
0120 207 020 (outside Tokyo/Kanto) |
9am to 5pm, Monday to Friday, except national holidays |
Korea | +82 2 777 6871 | 9am to 6pm, Monday to Friday |
Malaysia | +603 27133911 +603 20535033 |
9am to 5.30pm, Monday to Friday, 24 hours, 7 days a week |
Philippines | +63 2 423 8194 1800 1611 0267 (toll free, use landline) Email Philippines |
8.30am to 5.30 pm, Monday to Friday |
Singapore | SMS +65 82410824
or Call |
24 hours, 7 days a week |
Taiwan, China | +886 2 2509 2000 | 9am to 5pm, Monday to Friday |
Thailand | +66 2 632 6611 001 800 611 4797 (toll free) |
8.30am to 5pm, Monday to Friday. After hours and public holidays |
Vietnam | +84 8999 10689 Email Vietnam |
8am to 12pm and 1.30pm to 5pm, Monday to Friday, 8am to 12pm, Saturday. HT&T Travel Vietnam, Level 1, Resco building. 94-96 Nuyen, District 1. |
Europe
Country or territory | Contact | Opening hours |
---|---|---|
Austria | +43 1587 7771 Email Austria |
9am to 12.30pm and 1.30pm to 5pm Monday to Friday |
Belgium | +32 2700 6781 Email Belgium (English only) |
24 hours, 7 days a week |
Bosnia Herzegovina | +381 11 2631 327 | 8.30am to 4.30pm, Monday to Friday |
Croatia | +381 11 2631 327 | 8.30am to 4.30pm, Monday to Friday |
Czech Republic | +420 224 815 374 | 9am to 5.30pm, Monday to Friday |
Denmark | +45 43 31 49 76 | 24 hours, 7 days a week |
Finland | +358 9 72 519 763 Email Finland (English only) |
24 hours, 7 days a week |
France | +33 1 57 32 92 83 Email France |
24 hours, 7 days a week, 9am to 6pm CET, Monday to Friday – French language available |
Germany | +49 69 299 571 421 Email Germany |
24 hours, 7 days a week 9am to 6pm CET, Monday to Friday – German language available |
Greece | +30 210 9341500 | 9am to 5pm, Monday to Friday |
Hungary | +36 30 1999411 | 9am to 5pm, Monday to Friday |
Israel | +972 3 7952133 | 8.30am to 5pm, Sunday to Thursday |
Italy | +41 44 511 1237 Email Italy |
24 hours, 7 days a week, 9am to 6pm CET, Monday to Friday – Italian language available |
Macedonia | +381 11 2631 327 | 8.30am to 4.30pm, Monday to Friday |
Malta | +356 2364 4096 | 9am to 5pm, Monday to Friday |
Montenegro | +381 11 2631 327 | 8.30am to 4.30pm, Monday to Friday |
Netherlands | +31 20 2035425 Email Netherlands(English only) |
24 hours, 7 days a week |
Norway | +47 23 02 46 49 | 24 hours, 7 days a week |
Poland | +48 22 625 0467 | 9am to 5pm, 7 days a week |
Portugal | +34 915 421 572 | 9am to 2.30pm and 3.30pm to 6pm, Monday to Friday |
Republic of Ireland | +353 1 407 3278 1800 556 135 (within Ireland) |
24 hours, 7 days a week |
Romania and Moldova | +40 21 315 1359 | 9am to 5.30pm, Monday to Friday |
Russia and CIS | +7 495 641 5121 | 9am to 6pm, Monday to Friday |
Serbia | +381 11 2631 327 | 8.30am to 4.30pm, Monday to Friday |
Slovakia | +420 244 815 374 | 9am to 5.30pm, Monday to Friday |
Slovenia | +381 11 2631 327 | 8.30am to 4.30pm, Monday to Friday |
Spain | +34 91 542 1572 | 9am to 2.30pm and 3.30pm to 6pm, Monday to Friday |
Sweden | +46 8 593 663 82 | 24 hours, 7 days a week |
Switzerland | +41 44 511 1237 Email Switzerland |
24 hours, 7 days a week, 9am to 6pm CET, Monday to Friday – German, French, Italian langages available |
Turkey | +90 212 2511315 | 9am to 5.30pm, Monday to Friday |
United Kingdom | Text +44 7480785726
or Call 0800 964 432 (within UK) |
24 hours, 7 days a week |
If you’ve received notification of a flight change and it’s outside the office hours, please call us in Australia on +61 2 8222 2439.
Middle East
Country or territory | Contact | Opening hours |
---|---|---|
Abu Dhabi | +971 2 611 8640 | 8am to 1pm and 4.30pm to 7.30pm Saturday to Thursday |
Dubai | +971 4389 8111 +971 4703 6652 | 9am to 5.30pm, Saturday to Thursday |
Bahrain | +973 317 220 743 | 9am to 5pm, Sunday to Thursday |
Egypt | +202 269 081 66 | 9am to 5pm, Sunday to Thursday |
Iran | +989 198 000 820 +982 187 186 |
9am to 5.30pm, Saturday to Wednesday, 9am to 2pm Thursday |
Iraq | +964 75101 00501 | 9am to 6pm, Sunday to Thursday |
Jordan | +962 6 586 2288 | 9am to 5pm, Sunday to Thursday |
Kuwait | +965 2246 7139 | 9am to 6pm, Saturday to Wednesday |
Lebanon | +961 1 760 590 | 8.30am to 5pm, Monday to Friday 8.30am to 1pm, Saturday |
Oman | +968 2455 9941 | 8am to 5pm, Sunday to Thursday |
Qatar | +974 40360602 | 9am to 5pm, Saturday to Thursday |
Saudi Arabia | +966 13 882 3711 (Dammam)
+966 12 669 3356 (Jeddah) +966 14 477 2228 (Riyadh) |
8.30am to 1pm and 4pm to 7pm, Sunday to Thursday
9.30am to 1.30pm and 5pm to 8.30pm, Saturday to Thursday 8.30am to 1pm and 4pm to 7pm Sunday to Thursday, 8.30am to 1pm Saturday |
If you’ve received notification of a flight change and it’s outside the office hours, please call us in Australia on +61 2 8222 2439.
FAQs
Where can I complain to Qantas?
If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form.
Where is Qantas based in Australia?
Qantas is a founding member of the Oneworld airline alliance. The airline is based in the Sydney suburb of Mascot, adjacent to its main hub at Sydney Airport.
What is Qantas most complained about?
The ACCC began investigating Qantas cancellations after being inundated with complaints. Qantas was the most complained about company in the past two financial years, the ACCC said, and 50% of those complaints last year – about 1,300 instances – were related to cancelled flights.
What are the weaknesses of Qantas?
Weaknesses. High Operating Costs: Qantas, like other full-service carriers, faces high operating costs due to labor expenses, fuel costs, and aircraft maintenance. These costs can impact profitability, especially during economic uncertainty or increasing competition.
Hopefully, We helped you to get some genuine records of Qantas phone number to directly contact Qantas customer service department.
More Ways to Contact Qantas
Qantas Live Chat
Qantas Customer Service
Qantas Email Support
Qantas All Contacts
Qantas on Social Media
Qantas Help Pages
Qantas Customer Reviews
131313 forget it ,it's an absolute , waited for 4 and a half hours no body picked up.
Our flights have changed and Qantat tell us to phone urgently.....right oh how?
Qantas you are a laughing stock......Never again
Waited more than 4 hours, hung up and then sent an email which bounced back. I've now written a snail mail letter. I live in hope!
Im in contact with you as I want to claim my refund. A Flight that you cancelled yourself. a refund was requested about month ago, but nothing came.
I have been trying to call so many times without any success. they let you wait for hours, so i have to hang up as i don't have time to wait for over an hour. I call everyday with the same experience.
i have also sent an email but just bounce back to me. Why are you avoiding.
very very bad customer service. i will not use qantas again ever.