Qantas Customer Service

Customer service tips to calling & contacting Qantas faster. By contacting Qantas customer service number, you can get your common issues solved & customer reviews.

Qantas Phone Number

13 13 13 – Customer Service

You can contact Qantas customer support by calling 131313 number directly or call Qantas customer care at the phone number 022 6111 1818 from abroad. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during 24 hours a day, 7 days a week. If you can’t find what you’re looking for, please contact Qantas on one of the numbers listed below to get all the information you need to help change a flight, check-in online, provide feedback, find lost property and more.

You can call Qantas customer service number and generally discuss for following topics

  • Flight bookings
  • Inquiries for Frequent Flyer members
  • Refunds
  • Lost, damaged or delayed baggage
  • Making a new booking
  • Lost property
  • Technical support

Qantas Airways Australia Regular Business Hours

Mon to Friday: 24 Hours
Saturday – Sunday: 24 Hours

Contact Qantas customer service

In case you’ve got an issue or fault with service, you can tell your problems to Qantas support department on 13 13 13

If you want to report any Qantas lost, late or damaged baggage or in case you’ve got a significant issue about Qantas device that’s a danger to public security, contact their helpline support number at 1300 306 980 that is open 24 hours per day, 7 days per week.

Qantas scam assistance

What to do if you received suspicious communication from Qantas via email, phone or social media.

Qantas will never ask customers to click a link to download a file about bookings from a website, including their own. They send important documents that relate to your booking as PDF files that you can download directly.

Below are some examples of scams that have recently been sent out to customers. If you receive one of these emails we recommend you delete it immediately and do not open it or download the attachment.

Scam phone calls, SMS and Facebook scams or suspicious emails

Qantas aware that some customers are receiving automated phone calls purporting to be from Qantas. These calls are not from qantas airways, and can easily be identified as unauthentic. Qantas consultants will always call customers directly to discuss their bookings and do not use an automated phone system when contacting customers proactively.

Recipients are advised not to provide personal details or respond to the automated prompts.

Scammers use a range of mechanisms, including “harvesting” programs that scour numerous sources on the Internet, to look for customer information. It is also often the case that the recipients of the scam are not customers of the company purporting to make the phone call – which is why individuals who are not necessarily Qantas customers might have also received a phone call.

Authorities have been advised of the scam calls and are investigating.

General Problems that Qantas Customers Reports

I wish to change my flights

Issue with frequent flyer booking

How to apply for a refund?

Difficult to get my online check in and and not get my boarding pass

Common Problem Categories

  • Change, cancel or add to a booking
  • Delays or cancellations
  • Refunds
  • Lost, damaged or delayed baggage
  • Making a new booking
  • Cancel flight

Qantas Customer Reviews

Average rating:  
 18 reviews
 by Mark on Qantas Australia

Cannot get through by phone, cannot send an email it bounces back. Need to find out why I haven't received all of my credit. Won't be flying with Qantas again if this is the support you get.

 by Donna on Qantas Australia

I have been trying to email and phone for Customer Service however I am unable to get through either way

All emails have bounced back - had to give up waiting ..... As I have a Job to do and cannot sit around all day

How do I get a call or how can I get my emails through ?

Can Qantas please advise me what I can do to actually get Service !!!!!

 by Dianne on Qantas Australia

I spent 2 hours 18 mins on hold only to talk to a customer service lady for 5 minutes and then got cut off.

My issue is not resolved and I will not waste another 2 hours of my time waiting to be cut off again.

Qantas this is a joke

About Qantas

Qantas is widely regarded as the world’s leading long distance airline and one of the strongest brands & largest airline and flag carrier for Australia. The birth of Qantas was in outback Queensland and they remain as an airline that connects regional Australians to all corners of the world. Contact Qantas to discover more using our customer support telephone number. Find more info at

Hopefully, We helped you to get some genuine customer service numbers for Qantas Australia.

More Ways to Contact Qantas

Qantas Phone Number
Qantas Live Chat
Qantas Email Support
Qantas All Contacts
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Qantas Help Pages