Qantas Help Pages

Here are some help pages that customers can contact like Qantas Customer FAQ, Forum, Q.A and Online Help

Contact Qantas Help @

Navigate to first. If you have a problem with booking or Qantas service, click on this link or paste it into the search bar of your browser and hit enter to go to the page.

General Problems that Qantas Customers get solved

  • Baggage
  • Changing a booking
  • Young passengers travelling alone
  • Complaints
  • Dangerous goods
  • Travel Fare rules
  • Food and drinks In-flight
  • Lost baggage
  • Pregnancy Seats
  • Something Else?

Contacting Qantas Help Pages

This is the official customer support page of Qantas, which contains different options for contacting them about a variety of issues. If you are looking for Qantas’s best customer help page or faq or forum, this is the best entry point. If that doesn’t work, contact Qantas directly by calling their customer service number at 13 13 13

Qantas Frequently Asked Questions

How to print my boarding pass again when already checked-in for my flight?

Qantas Domestic Booking – If you’ve already assessed in online to your domestic reservation and need to print your boarding pass you’ll have to log to print Booking and choose Check In/Boarding pass’ to get.

Qantas International Booking – For national and global travel, in case you’ve got a digital travel pass you’re not needed to re- publish it, you may use your electronic boarding pass to board your trip. If you would rather print a backup, simply log into the Manage Booking webpage and choose’Check-in/Boarding Pass’ to get your boarding pass choices.

You could even print your boarding pass at the airport on a Qantas self-service Kiosks, where accessible.

What are my options when changing, cancelling or amending a booking?

Changing the date or time of your booking is easy at if your fare rules permit the change. For most bookings, simply retrieve your booking via Manage Your Booking or your Frequent Flyer login on your desktop or via on your mobile. Find out more about flight changes and cancelling flights which includes their quick guide to which bookings can be changed or cancelled online.

Via email
You cannot change bookings or make cancellations via e-mail. However, changing the date or time of your booking is easy at if your fare rules permit the change. For most bookings, simply retrieve your booking via Manage Your Booking or your Frequent Flyer login. Find out more about flight changes and cancelling flights which includes our quick guide to which bookings can be changed or cancelled online.

Changing a booking multiple times
There is no limit on how many times you can change your Australian booking, within the ticket validity.
Changes to International and Trans-Tasman bookings are currently limited to one online change. Subsequent changes to your International or Trans-Tasman booking can be made by contacting your local Qantas Office.

Cancelling or changing a flight after checking-in 

If you need to cancel your flight once you have checked in online, Contact Qantas or your travel agent.

Domestic – yes you can change your flight, if your fare rules permit and subject to availability. This can be done online, however you will need to proceed to an Online Check-in counter at the airport to check in for your new flight and get your new boarding pass.
International – no you can not change your flight. You will need to contact Qantas or your travel agent.

Where do I find information about baggage?

Checked Baggage – Watch the added allowance for national and global travel. Watch what backpacks use for Children and Babies. Information about mobility and medical equipment, unaccompanied bags. Your checked luggage allowance is decided by your flights booked and Qantas Frequent Flyer grade, utilize the Baggage Calculator to work your allowance until you travel or consult with the operating provider’s site, due to their checked luggage coverage.

Carry-on Baggage – View exactly the included allowance and measurements to national and global travel. Watch what backpacks use for musical instruments and bulky products.

Additional Baggage – In case your luggage exceeds the added baggage allowance then you’ve got an choice to pre purchase Extra Baggage online prior to your flight or surplus luggage in the airport.

Permanent Bag Tags – The Q Bag Tag is a durable electronic bag label made to facilitate a quicker and simpler luggage check at most national airports.

Sporting Equipment – Sporting gear could be included as part of your checked luggage allowance, subject to the athletic equipment requirements. Fees will apply for any luggage carried along with the checked luggage allowance.

Travelling with Pets – Provides advice about how to reserve you furry friend on a trip (like service dogs), exceptions and Quarantine.

Dangerous Goods – Watch the list of hazardous products that may endanger the security of an aircraft or persons on board . Information about guns, e-Cigarettes and camping stoves and much more.

Musical Instruments – Locate information on traveling with a musical tool.

Baggage Services – Advice regarding delayed, damaged and missing bags, in addition to items left onboard a plane.

What is Qantas Book Now, Pay Later?

With Book Now, Pay Later, you can hold your seat with a holding deposit per passenger and enjoy the freedom of paying the rest closer to your departure date.

If your booking is qualified for Book Now Pay Later, this choice will appear together with the date full payment is expected on the Overview page of your own booking. If your booking isn’t qualified, then this choice won’t appear.

Find out what fares are eligible for Book Now Pay Later and how to hold your seat with Book Now Pay Later.

Can I transfer my Qantas Points to a family member?

Yes. You can transfer Qantas Points from your Frequent Flyer account to an eligible family member’s Frequent Flyer account.

To find out more or to transfer Qantas Points, visit Family Transfers or call the Frequent Flyer Service Centre. A service fee may apply for Family Transfer transactions through the Frequent Flyer Service Centre.

Where is Qantas located?

The airline is based in the Sydney suburb of Mascot with its main hub at Sydney Airport. As of March 2014, Qantas had a 65% share of the Australian domestic market and carried 14.9% of all passengers travelling in and out of Australia.

How do I check my Qantas booking?
You can check in online at
  1. Make sure you’re within the correct time frames. …
  2. Enter your booking reference and last name to find your booking. …
  3. Choose the ‘Checkin/Print Boarding Pass’ button, where your flight details are listed.
  4. When available you can use your digital boarding pass to board your flight.
Which airlines are affiliated with Qantas?

These are the Airlines affiliated with Qantas, oneworld® Alliance Airlines (American
Airlines®, British Airways, Cathay Pacific Airways, Finnair, Iberia, JAL (Japan Airlines), LAN, Malév Hungarian Airlines, Mexicana and Royal Jordanian Airlines), Air Pacific, Jetstar Airlines

Hopefully, We helped you to get some genuine information about Qantas help pages Customer Service.

What are the Qantas Subsidiary Companies?

The Qantas Group consists of: Jetstar Airways in Australia and New Zealand, Jetstar Asia, based in Singapore and managed by Newstar Holdings, majority-owned by Singapore company Westbrook Investments (51%), with the Qantas Group holding the remaining 49%

How do I contact Qantas frequent flyer?

Below are the list of numbers to contact Qantas frequent flyer

  • Australia. 13 11 31.
  • New Zealand. 0800 101 500.
  • United Kingdom. 0845 7 747 100.
  • USA/Canada. 1 (800) 227 4220.
  • Ireland/Continental Europe. +44 (20) 8600 4333.
  • Other Countries. +61(2) 94332329 or +61(3) 96585302.
  • (outside Australia – call charges apply)
How much does it cost to join Qantas Frequent Flyer?

Signing up for Qantas Cash delivers membership of the Qantas Frequent Flyer program for free, letting you skip the $89.50 joining fee

Other Ways to Contact Qantas

Qantas Phone Number
Qantas Live Chat
Qantas Customer Service
Qantas Email Support
Qantas All Contacts
Qantas on Social Media

Qantas Customer Reviews

Average rating:  
 21 reviews
 by susan Good on Qantas Australia

131313 forget it ,it's an absolute , waited for 4 and a half hours no body picked up.

Our flights have changed and Qantat tell us to phone urgently.....right oh how?

Qantas you are a laughing stock......Never again

 by Chris on Qantas Australia

Waited more than 4 hours, hung up and then sent an email which bounced back. I've now written a snail mail letter. I live in hope!

 by marbeth on Qantas Australia

Im in contact with you as I want to claim my refund. A Flight that you cancelled yourself. a refund was requested about month ago, but nothing came.

I have been trying to call so many times without any success. they let you wait for hours, so i have to hang up as i don't have time to wait for over an hour. I call everyday with the same experience.

i have also sent an email but just bounce back to me. Why are you avoiding.

very very bad customer service. i will not use qantas again ever.