Qantas Live Chat

How to chat with Qantas Australia? Here is the Qantas Live chat link buy using you can chat with Qantas customer support Agent.

Use above link to launch chat in various departments.
Chat Hours : 24 hours, 7 Days

Select Start chatting if you have any problem, like Changing, cancelling or amending a flight booking, Baggage Information. To connect with an Qantas representative through a messenger service, click this Live chat link and select your appropriate option like Change, cancel or add to a booking, Delays or cancellations, Refunds, Lost, damaged or delayed baggage. Then, there are different categories to choose in each section. After choosing your option, explain your problem by typing it into the text box and hit send. When you’re done with the conversation, request that the representative emails a transcript of your discussion to you for your records.

Important Information

Qantas Live Chat is subject to agent availability and, when available, a ‘pop up’ to live chat will be displayed automatically. If a chat agent is not available when you have a question, Qantas have a comprehensive list of answers to their Frequently Asked Questions via this link.

Why did you want to chat with Qantas?
Chat Topics
  • Changing, cancelling or amending a flight booking
  • Delays or cancellations
  • Refunds
  • Baggage Problem
  • Making a new booking
  • Link separate bookings
  • Complaints and compliments
  • Club Qantas and Frequent Flyer Loyalty programs

This is especially helpful for booking  problems, Change, cancel or add to a booking. Sometimes, the representative can do it for you remotely.This is also very helpful if you’re in a location where you aren’t able to talk on your phone, like a busy coffee shop or a quiet library.

Popular chat topics by Qantas Recent Customers

Solved: Re-book a delayed or cancelled flight
Solved: Igot a message my flight was changed. what are my options?
Solved: How many hours prior to a international flight should I arrive to the airport
Solved: My suitcase was damaged on my QANTAS flight from Singapore
Solved: Want to email someone regarding frequent flyers program

The following answers may provide you with immediate help

Qantas Live Chat Support Statistics

Qantas Live Chat Link
Mailing Department Qantas Customer Service
Customer service hours Subject to agent availability
Is Call-back available No
Normal response time Within an Hour
Alternate methods phone, email, web, social media
Quality of help 85%
Best phone number 13 13 13

Contacting Qantas – by Chat or otherwise

Even though Qantas Live chat Support is great service, you will find 5 complete ways of getting in contact with them. Apart from chat, the upcoming favorite alternative for customers searching for assistance is through Phone number support for Qantas Australia. If you feel this information is wrong or know of other ways to get Qantas, please let us know so we can discuss with other consumers.


Where can I complain to Qantas?
If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form.

Where is Qantas based in Australia?
Qantas is a founding member of the Oneworld airline alliance. The airline is based in the Sydney suburb of Mascot, adjacent to its main hub at Sydney Airport.

What is Qantas most complained about?
The ACCC began investigating Qantas cancellations after being inundated with complaints. Qantas was the most complained about company in the past two financial years, the ACCC said, and 50% of those complaints last year – about 1,300 instances – were related to cancelled flights.

What are the weaknesses of Qantas?
Weaknesses. High Operating Costs: Qantas, like other full-service carriers, faces high operating costs due to labor expenses, fuel costs, and aircraft maintenance. These costs can impact profitability, especially during economic uncertainty or increasing competition.

Hopefully, We helped you to get some genuine Contact numbers for Qantas Australia Customer Service.

More Ways to Contact Qantas

Qantas Phone Number
Qantas Customer Service
Qantas Email Support
Qantas All Contacts
Qantas on Social Media
Qantas Help Pages

Qantas Customer Reviews

Average rating:  
 21 reviews
 by susan Good on Qantas Australia

131313 forget it ,it's an absolute , waited for 4 and a half hours no body picked up.

Our flights have changed and Qantat tell us to phone urgently.....right oh how?

Qantas you are a laughing stock......Never again

 by Chris on Qantas Australia

Waited more than 4 hours, hung up and then sent an email which bounced back. I've now written a snail mail letter. I live in hope!

 by marbeth on Qantas Australia

Im in contact with you as I want to claim my refund. A Flight that you cancelled yourself. a refund was requested about month ago, but nothing came.

I have been trying to call so many times without any success. they let you wait for hours, so i have to hang up as i don't have time to wait for over an hour. I call everyday with the same experience.

i have also sent an email but just bounce back to me. Why are you avoiding.

very very bad customer service. i will not use qantas again ever.