Contact iPrimus

Last updated on January 9th, 2024 at 02:52 am

Looking for the iPrimus Australia customer service and support number? To contact iPrimus is very easy. Here are the top 7 ways to get in touch with iPrimus.

iPrimus Phone Number

13 17 89 – Customer Service

You can reach iPrimus customer support by calling 13 17 89 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Monday to Friday: 9:00 am-8:00 pm.

iPrimus Australia Contact/Phone Numbers

iPrimus’s Best Toll-Free/800 Customer Service Phone Number

Call 13 17 89

This is an iPrimus Australia’s Finest customer service telephone number that you can use to contact iPrimus. since the real time present wait on hold and resources such as bypassing right through those telephone lines to get directly into a iPrimus AU agent. You can use this number for various tasks such as

• Internet
• TV & Mobile
• Mobile Coverage Map
• Account
• Priority Assistance
• Warranty & Repairs
• New account enquiries
• Technical support
• Plan changes
• Billing questions
• Changes to download limits
• Mobile Insurance

Head Office Contact Number

Corporate Head office address of iPrimus Australia.
Mail PO Box 631, Collins Street, West Melbourne 8007 Australia

For any general inquiries, please contact iPrimus head office number : 13 17 89

Contacting iPrimus – by phone or otherwise

Even though 13 17 89 is iPrimus’s finest toll-free number, you will find 5 complete ways of getting in contact with them. Apart from calling, the upcoming favorite alternative for customers searching for assistance is through online chat support for iPrimus Australia customer service Support. If you feel this information is wrong or know of other ways to get iPrimus, please let us know so we can discuss with other consumers.

Contact iPrimus Via EMAIL ADDRESS

As an alternative, you can email iPrimus at one of the support email addresses given below. To make process simple, fast and efficient, it might be helpful if you included sufficient information in your email address to let them verify your identity, including your present address, date of birth, phone details etc.

For General Inquiries : customerservice@iprimus.com.au

Other email address: techsupport@iprimus.com.au

Contact iPrimus Australia Through Social Media, Website & App

If you have a missing a Shipment, a small issue with a iPrimus device, or are having trouble making a purchase, try using social media to contact iPrimus Australia. Go to their official Facebook or Twitter, and click on the “message” button.

• Official Website
• iPrimus Facebook
• iPrimus Twitter
• YouTube Channel of iPrimus
• Instagram Support of iPrimus
• IOS App
• Android App
• iPrimus Chat Support

Live Chat Support of iPrimus Australia

Live chat is great option to contact iPrimus quickly. If you have a problem with internet, TV & mobile, mobile coverage map, account an order or iPrimus device, click on this link or paste it into the search bar of your browser and hit enter to go to the page. You can Chat with iPrimus Australia on https://www.iprimus.com.au/support/ and get customer service support for various topics like General Support, Warranty & Repairs, Log a Fault Online, Unmetered Data and Mobile Insurance.

iPrimus Australia Regular Customer Service Hours

Mon to Fri: 9:00 am-8:00 pm
Sat-Sun: closed

iPrimus Holiday Hours

Customer service is closed on most public holidays. Christmas day and New year’s day: Closed

How to contact various departments of iPrimus

Contact iPrimus customer service & technical support

In case you’ve got an issue or fault with your device, you can tell your problems & Technical Support department on 1300 851 185.

If you want to report any damaged device or in case you’ve got a significant issue about iPrimus device that’s a danger to public security, contact their helpline support number at 1300 851 185 that is Mon to Fri: 9:00 am-8:00 pm.

Contact iPrimus Mobile Technical Support

If you need to report a fault, find out if a mobile technical issue is impacting your service, or need help with your service, call the tech support team on 13 17 89 between 8:00 am and 11:00 pm, 7 days a week.

iPrimus Bill Payment

You can have your iPrimus bill automatically direct-debited from your bank or credit card account. You’ll never need to worry about remembering to pay on time. Alternatively, you can pay your iPrimus bill online by using Bpay, or pay over the phone by calling 13 17 89.

iPrimus Warranty & Repair Department

If you have any question about iPrimus Warranty and repairs to click on this link and go to iPrimus warranty department page.

Lodge A Complaint to iPrimus

iPrimus complaint handling process meets the following broad principles:

• It is accessible, transparent and easily understood; and
• It is free of charge; and
• Provides for the courteous, timely and fair resolution of complaints.

How to make Complaint to iPrimus

You can contact iPrimus via the following methods:

• Phone: 13 17 89 (9AM to 8PM AEST, Monday to Friday)
• Mail: iPrimus Complaints Team PO Box 631, Collins Street West MELBOURNE VIC 8007 Australia
• Email: complaints@iprimus.com.au
• Online/Live Chat:https://secure.livechatinc.com/licence/9275700/v2/open_chat.cgi?groups=1

During the discussion, if you are in doubt, They will confirm with you if your expression of dissatisfaction is a complaint.

More info about iPrimus complaint

They  will work with you to help you compile your complaint.

FAQs

Is iPrimus owned by Telstra?
iPrimus is wholly owned by Vocus Group Limited (Vocus).

What service does iPrimus use?
The iPrimus mobile network is a virtual network operator and uses the Optus network, with 2G and 3G capabilities. Primus Telecom also offers a range of home phone and VoIP services.

Is iPrimus affected by Optus?
What if my phone uses the Optus mobile network? This is only an issue with Optus customers whose data was stored on the Optus servers. Customers of Amaysim, Aussie Broadband, Dodo, iPrimus and any other mobile virtual network operator that uses the Optus network are not affected.

Are Dodo and iPrimus the same?
Background. Dodo and iPrimus are subsidiaries of the Vocus Group (Vocus). Vocus is the fourth largest telecommunications operator in Australia, with 5.2 per cent overall market share of consumer NBN services, and 436,000 retail broadband customers.

Hopefully, We helped you to get some genuine Contact numbers for iPrimus Australia Customer Service.

Got some questions? Or some suggestions? That’s why we’ve got a review section on this site! You can feel free to leave a review or two down below and we’ll get back to you as soon as possible!

We love reading your messages……

Also Read : Contact LG

More Ways to Contact iPrimus

iPrimus Phone Number
iPrimus Customer Service
Social Media of iPrimus
iPrimus Email Support
Live Chat Support of iPrimus
iPrimus Help Desk

iPrimus Customer Reviews