AIA Email

Email support by AIA Australia customer service email @
Average reply time: (8 hours)

Why do customers write email to AIA
  • Update account details
  • Complaint
  • Claim issue
  • Questions
  • A different issue

Contact AIA Email Service –

Send an email to customer support at Compose an email that includes all of the important information, such as an claim number, service type, and your contact information. Explain the issue in as much detail as possible and wait for a response from customer service.

As an alternative, you can email AIA at one of the support email addresses given below. To make process simple, fast and efficient, it might be helpful if you included sufficient information in your email address to let them verify your identity, including your present address, date of birth, phone details etc.

For Group Complaint email :

For other email address :,,

For Career email:

AIA Customer Email Support

Email address
Mailing Department AIA Customer Service
Customer service hours 24 hours, 7 days
Is Call-back available No
Normal response time 24 Hours
Alternate methods phone, web, chat, social media
Quality of help 83%
Best phone number 1800 333 613

Contacting AIA – by Email or otherwise

Even though is AIA’s best email, you will find 4 complete ways of getting in contact with them. Apart from email, the upcoming favorite alternative for customers searching for assistance is through Phone number support for AIA Australia. If you feel this information is wrong or know of other ways to get AIA, please let us know so we can discuss with other consumers.

Head Office Address

Corporate Head office address of AIA Australia.
509 St Kilda Rd,
Melbourne VIC 3004, Australia

For any general inquiries, please contact AIA head office number : +61 3 9009 4800


Who is AIA Australia owned by?
AIA Australia is part of the AIA Group, the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across the Asia-Pacific region. Established in 1919, AIA has been serving millions of people and generations of families all around the Asia-Pacific region for over a century.

How do I contact AIA Australia insurance?
Key contact centre numbers
For priority protection, aia vitality & aia health. 1800 033 490. 8am to 6pm (AEST/AEDT) …
For tailored protection – previously comminsure protection. 1800 805 686. 9am to 5pm (AEST/AEDT) …
For guaranteed annuities and investment growth bonds. 1800 624 100. 9:00am to 5pm (AEST/AEDT)

How do I contact AIA?
We assure you that your satisfaction and our relationship with you will always be our number one priority. Need assistance? Please feel free to — • Chat with AYA of AIA Philippines on FB Messenger • Send us an e-mail at • Call our Customer Hotline at (02) 8528 – 2000 Important Note!

Is AIA owned by CBA?
Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945. AIA Australia Limited ABN 79 004 837 861 AFSL 230043 (AIA Australia) is not part of the CBA Group and CBA does not guarantee and is not responsible for the performance of products issued by AIA Group or AIA Australia.

Hopefully, We helped you to get some genuine Contact numbers for AIA Australia Customer Service.

More Ways to Contact AIA

AIA Customer Service
AIA Live Chat
AIA Phone Number
AIA Help Desk
AIA on Social Media
All AIA contacts

AIA Customer Reviews

Average rating:  
 1 reviews
 by E Langley on AIA Australia

Friendly staff, but they delay payments causing added burden to being on a claim. Add the reason for the claim in the first place it is very poor situation.