Contact AIA Through Social Media, Website & App

How to contact AIA through social media? Message AIA through social media websites like Facebook or Twitter and also through Website and App.

Use above link to launch social media support
Chat Hours : 24 hours, 7 Days

If you have a missing a claim, a small issue with an AIA service, or are having trouble making a purchase insurance policy, try using social media to contact AIA Australia. Go to the official AIA Facebook or Twitter, and click on the “message” button. Compose a short message that briefly explains your issue, and wait to hear back from their representative.

Why do you want to chat with AIA Social media?
Chat Topics
  • Service Support
  • General Support
  • Change Claim
  • Track a claim
  • For different reason

This is especially helpful for recurring problems, insurance issues, which can require you to reconnect to the service. Sometimes, the representative can do it for you remotely.This is also very helpful if you’re in a location where you aren’t able to talk on your phone, like a busy coffee shop or a quiet library.

Popular chat topics by AIA Recent Customers

Solved: Can’t login in my account
Solved: I can’t change my claim policy.
Solved: Cancel my claim policy
Solved: I can’t get my payment for insurance..

AIA Live Chat Support Statistics

AIA Facebook Link
AIA Twitter Link
Contact Department AIA Customer Service
Customer service hours 24 hours, 7 days
Is Call-back available No
Normal response time Within an Hour
Alternate methods phoneemailweb, chat
Quality of help 91%
Best phone number 1800 333 613

Contacting AIA by Social media or otherwise

Even though AIA Social media Support is great, you will find 5 complete ways of getting in contact with them. Apart from social media, the upcoming favorite alternative for customers searching for assistance is through Phone number support for AIA Australia. You can reach AIA customer support by calling 1800 333 613 number directly.  If you feel this information is wrong or know of other ways to get AIA, please let us know so we can discuss with other consumers.

Contact AIA through website & app

Customers can also get support from AIA Website and Application. In website, there are many options available for customer service. According to AIA, over 4 million Australians using My AIA app. Here are the links of website & apps for you.

Website :

Android App : Download here

IOS App : Download here


Who is AIA Australia owned by?
AIA Australia is part of the AIA Group, the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across the Asia-Pacific region. Established in 1919, AIA has been serving millions of people and generations of families all around the Asia-Pacific region for over a century.

How do I contact AIA Australia insurance?
Key contact centre numbers
For priority protection, aia vitality & aia health. 1800 033 490. 8am to 6pm (AEST/AEDT) …
For tailored protection – previously comminsure protection. 1800 805 686. 9am to 5pm (AEST/AEDT) …
For guaranteed annuities and investment growth bonds. 1800 624 100. 9:00am to 5pm (AEST/AEDT)

How do I contact AIA?
We assure you that your satisfaction and our relationship with you will always be our number one priority. Need assistance? Please feel free to — • Chat with AYA of AIA Philippines on FB Messenger • Send us an e-mail at • Call our Customer Hotline at (02) 8528 – 2000 Important Note!

Is AIA owned by CBA?
Commonwealth Bank of Australia ABN 48 123 123 124 AFSL and Australian credit licence 234945. AIA Australia Limited ABN 79 004 837 861 AFSL 230043 (AIA Australia) is not part of the CBA Group and CBA does not guarantee and is not responsible for the performance of products issued by AIA Group or AIA Australia.

Hopefully, We helped you to get some genuine Contact numbers for AIA Australia Customer Service.

More Ways to Contact AIA

AIA Phone Number
AIA Live Chat
AIA Customer Service
AIA Email Support
AIA All Contacts
AIA help pages

AIA Customer Reviews

Average rating:  
 1 reviews
 by E Langley on AIA Australia

Friendly staff, but they delay payments causing added burden to being on a claim. Add the reason for the claim in the first place it is very poor situation.