Medibank Help Pages

Here are some help pages that customers can contact like Medibank Customer FAQ, Forum, and Online Help

Medibank Help @

Navigate to first. If you have a problem with a policy or Medibank service, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.

General Problems that Medibank Customers Reports

  • Managing your Service
  • Buying & Canceling
  • Username & Password Help
  • Getting Started
  • Claim issue
  • Complaints
  • Something Else?

Contacting Medibank Help Pages

This is the official customer support page of Medibank, which contains different options for contacting them about a variety of issues. If you are looking for Medibank’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact Medibank directly by calling their customer service number at 1300 130 460.

Medibank Frequently Asked Questions

Where is Medibank head office?

Medibank Corporate Head office is located at Medibank Insurance, 720 Bourke St, Docklands VIC 3008, Australia.

How do I contact Medibank Australia?

Customers can contact Medibank via this customer service number 1300 130 460 or via Medibank live chat support or via email at

What if I have a pre-existing condition?

If you’re a new member, you’ll have to wait 12 months before you can receive benefits for items or services related to a pre-existing condition.

How do orthodontic benefits work?

Your orthodontic entitlement starts with an opening balance, which you can access once your 12 month waiting period is served. The balance is then topped up with an additional amount each 1 January (following the completion of your waiting period) up to a maximum lifetime limit.

The benefit you can claim (after waiting period) = Opening Balance + Any top ups – Any benefits ever claimed.

When does the loading apply?

The loading generally applies if you don’t have hospital cover on the 1 July following your 31st birthday. This means for every year you don’t have hospital cover, you’ll pay a 2% loading on top of a base rate on your premium (or on your share of a couple or family premium) up to a maximum loading of 70%.

What is Medibank contact phone number?

Medibank Australia’s best phone number is 1300 130 460.

Hopefully, We helped you to get some genuine information about Medibank help pages Customer Service.

Other Ways to Contact Medibank

Medibank Customer Reviews

Average rating:  
 2 reviews
 by Stevenson on Medibank Australia

Lots of self-service options available to make 90% of claims and enquiries quick and easy. Service team have Facebook Chat available, so I don't have to sit waiting for a response. Great for them too, they can seek advice before clarifying, without the pressure of livechat/phone. Fast approvals and payments make the experience great. They've helped me through a number of hospital admissions in the last 3 years with no issues on claiming and support.

 by Saad Khan on Medibank Australia

People are very good there. Very customer friendly. I met Vishl at the store and he sat with me cleared the 100 doubts i had with insurance policy he guided me step by step and I was able to securely buy my Mom,s policy with no doubts.