How to chat with Temple & Webster Australia? Here is the Temple & Webster Live chat link buy using you can chat with Temple & Webster Agent.
https://www.templeandwebster.com.au/help/
Use above link to launch chat
Chat Hours : 24 hours, 7 Days
Select Start chatting if you have any problem like Delivery & General Support, Track your order and Service issue. To connect with a Temple & Webster representative through a messenger service, click this Live chat link and explain your problem by typing it into the text box and hit send. When you’re done with the conversation, request that the representative emails a transcript of your discussion to you for your records.
Why did you want to chat with Temple & Webster?
Chat Topics
- General Support
- Delivery issue
- Change Order
- Sales Support
- Track an Order
- For different reason
This is especially helpful for recurring problems, product issues, which can require you to get the product.This is also very helpful if you’re in a location where you aren’t able to talk on your phone, like a busy coffee shop or a quiet library.
Popular chat topics by Temple & Webster Recent Customers
Solved Chat Topic are following.
Cant get my product.
Can’t login in my account
I ordered product but not delivered
I don’t cancel but canceled my order.
Temple & Webster Live Chat Support Statistics
Contacting Temple & Webster – by Chat or otherwise
Even though Temple & Webster Live chat Support is great, you will find 5 complete ways of getting in contact with them. Apart from chat, the upcoming favorite alternative for customers searching for assistance is through Phone number support for Temple & Webster Australia. If you feel this information is wrong or know of other ways to get Temple & Webster, please let us know so we can discuss with other consumers.
FAQs
Is Temple and Webster only online?
Temple & Webster is Australia’s Number 1 online-only retailer of furniture and homewares. We believe everyone wants to live more beautifully, and our vision is to make the world more beautiful, one room at a time.
Does Temple and Webster have a store in Melbourne?
E-retailer Temple & Webster has opened its first outlet store in the Melbourne suburb of Richmond, offering discounts of up to 70 per cent on a wide range of furniture, homewares and decor pieces.
Is Temple and Webster made in China?
They use their own manufacturing facilities and partners based in China, Canada, Middle East and Australia, to make sure and guarantee that their customers never pay retail prices again.
Is Temple and Webster dropshipping?
Temple & Webster has over 200,000 products on sale from hundreds of suppliers. The business runs an innovative drop-shipping model whereby products are sent directly to customers by suppliers, enabling faster delivery times and reducing the need to hold inventory, allowing for a larger product range.
Hopefully, We helped you to get some genuine Contact numbers for Temple & Webster Australia Customer Service.
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Temple & Webster Customer Reviews
Love dealing with Temple and Webster. Easy, efficient and the service is grat. I am receiving my parcels, generally within 10 days of placing the order. Goods are good quality at an affordable price, perfect for our accommodation apartments.
I ordered 3 x DBL bedframe from the site, money paid instantly, order arrived within the week. 2 sets were set up, nice and done, while the last set had a show stopper, missing parts. My daughter had been sleeping on the floor in the meantime as the item was halfway done.
First of all, I couldn't find the Customer Support phone number anywhere on the site. So I chatted with the online Chat. And I lodged in my issue, I emailed them too, only to get reply the next day. I received a call the next day, and I made it clear that I bought the items FROM TW, NOT from any dodgy supplier. the boxes were labelled by TW, not supplier. TW is not a marketplace, is it?
So the CS went through part list with me, took all the details, emailed the Supplier and called the supplier TWICE while I waited, no answer. The CS said that he wouldn't be working the next day.
Next day: .... I didn't get any update from TW, so I chatted again as I didn't have the phone number. The chat staff gave me eventually. But I was passed along like a dirt ball by 4 online CS. First CS, said that my missing parts would be despatched the next day. WOW, I was happy but why no one updated me that? Suddenly I was faced with second CS, said that my missing parts HAS BEEN DESPATCHED. Again, WOW, but why I had to call in to get update myself? Where's the proactiveness of CS? Third CS took over, and said that no reply from Supplier. OMG, everyone just made up stories as they went along.
So That was it, i picked up the phone and called. It was a call centre in Philippines, and everyone worked from home, and no one is authorized to do anything. I talked to a CS, and I reiterated that I had a business with TW, NOT any supplier, and I asked her to understand my daughter's condition at the moment. I didn't even mind to go pick up the two metal rods from the supplier, I could drive.
Why the supplier took so many days to reply TW?
TW not big enough to be of a concern?
or too many problems that they didn't have time to reply?
I asked her to call, and she said supplier had no phone number... ????? So yesterday's calls to suppliers were an act?
Lastly, this was the best part, she asked me to source the part myself at Bunnings. I said I walked Bunnings almost everyday, these were custom parts, and furthermore I would charge TW 600 dollars for my professional fee, can I bill TW for that? "I was only able to refund 102 dollars"
She kept asking for full refund scenario which I didn't want to give in. To me, Refund is an escape of a problem, a coward way of doing business. People ddo not want the money, people want the product. Refund is not solving anything, besides solving TW problem. Customer will still be the only party taking in the pain of emotion, time, frustration, and still end up with nothing.
So eventually I said I wanted to talk to her supervisor, but supervisor not available....Then I wanted to talk to supervisor's supervisor in Sydney.
Basically the whole conversation was full of nonsense that no one could bluff me with. I had experience in running ecommerce system, and warehouse and am a "handyman" by experience. CS job is to solve problems, NOT putting blame, passing emails, forwarding emails, expecting customers to be their job by calling in everyday for an update.
I even asked them to make a new order for me, thinking that Supplier might be more willing to send new order rather than 2 items, and then I will just unpack and take 2 items from the box and reject delivery, to be Returned to Sender.
I foresee this problem will last at least 2 weeks at least, which meant my daughter would have slept on the floor for 2 weeks, who would compensate me for that?
TW is definitely look like a marketplace, rather than a brand itself. People don't put their brand in the marketplace products, and people let customers deal with suppliers directly in a marketplace. If TW wants to come in the middle of everything, please exert your role as the middle man. Don't keep blaming Supplier and evade responsibilities.
So sick and tired of people taking cheap ways of doing business.