Temple & Webster Help Pages

Here are some help pages that customers can contact like Temple & Webster Customer FAQ, Forum, and Online Help

Contact Temple & Webster Help @ templeandwebster.com.au

Navigate to https://www.templeandwebster.com.au/help/ first. If you have a problem with an order or Temple & Webster product, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.

General Problems that Temple & Webster Customers Reports

  • Managing your Service
  • Order Issue
  • Username & Password Help
  • Delivery Issue Help
  • Getting Started
  • Complaints
  • Something Else?

Contacting Temple & Webster Help Pages

This is the official customer support page of Temple & Webster, which contains different options for contacting them about a variety of issues. If you are looking for Temple & Webster’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact Temple & Webster directly by calling their customer service number at 1300 900 675.

Temple & Webster Frequently Asked Questions

Where is Temple & Webster head office?

Corporate Head office of Temple & Webster is located at 1A 1-7 Unwins Bridge Road, St Peters, NSW 2044, Australia

How do I sign up at Temple & Webster?

You can register for services on the phone, the internet or in-store. You will need to present some personal information, such as a valid ID and verifiable contact information. For a full list on what to bring with you, check out this webpage.

Can i contact Temple & Webster Australia?

Yes, Customers can contact Temple & Webster via this customer service number 1300 900 675 or via Temple & Webster live chat support.

What is Temple & Webster contact phone number?

Temple & Webster Australia’s best phone number is 1300 900 675.

Hopefully, We helped you to get some genuine information about Temple & Webster help pages Customer Service.

Other Ways to Contact Temple & Webster

Temple & Webster Customer Reviews

Average rating:  
 21 reviews

Love dealing with Temple and Webster. Easy, efficient and the service is grat. I am receiving my parcels, generally within 10 days of placing the order. Goods are good quality at an affordable price, perfect for our accommodation apartments.

I like it a lot, will absolutely follow this up essay writing service

 by Horn Wijaya on Temple & Webster Australia

I ordered 3 x DBL bedframe from the site, money paid instantly, order arrived within the week. 2 sets were set up, nice and done, while the last set had a show stopper, missing parts. My daughter had been sleeping on the floor in the meantime as the item was halfway done.

First of all, I couldn't find the Customer Support phone number anywhere on the site. So I chatted with the online Chat. And I lodged in my issue, I emailed them too, only to get reply the next day. I received a call the next day, and I made it clear that I bought the items FROM TW, NOT from any dodgy supplier. the boxes were labelled by TW, not supplier. TW is not a marketplace, is it?

So the CS went through part list with me, took all the details, emailed the Supplier and called the supplier TWICE while I waited, no answer. The CS said that he wouldn't be working the next day.

Next day: .... I didn't get any update from TW, so I chatted again as I didn't have the phone number. The chat staff gave me eventually. But I was passed along like a dirt ball by 4 online CS. First CS, said that my missing parts would be despatched the next day. WOW, I was happy but why no one updated me that? Suddenly I was faced with second CS, said that my missing parts HAS BEEN DESPATCHED. Again, WOW, but why I had to call in to get update myself? Where's the proactiveness of CS? Third CS took over, and said that no reply from Supplier. OMG, everyone just made up stories as they went along.

So That was it, i picked up the phone and called. It was a call centre in Philippines, and everyone worked from home, and no one is authorized to do anything. I talked to a CS, and I reiterated that I had a business with TW, NOT any supplier, and I asked her to understand my daughter's condition at the moment. I didn't even mind to go pick up the two metal rods from the supplier, I could drive.

Why the supplier took so many days to reply TW?

TW not big enough to be of a concern?

or too many problems that they didn't have time to reply?

I asked her to call, and she said supplier had no phone number... ????? So yesterday's calls to suppliers were an act?

Lastly, this was the best part, she asked me to source the part myself at Bunnings. I said I walked Bunnings almost everyday, these were custom parts, and furthermore I would charge TW 600 dollars for my professional fee, can I bill TW for that? "I was only able to refund 102 dollars"

She kept asking for full refund scenario which I didn't want to give in. To me, Refund is an escape of a problem, a coward way of doing business. People ddo not want the money, people want the product. Refund is not solving anything, besides solving TW problem. Customer will still be the only party taking in the pain of emotion, time, frustration, and still end up with nothing.

So eventually I said I wanted to talk to her supervisor, but supervisor not available....Then I wanted to talk to supervisor's supervisor in Sydney.

Basically the whole conversation was full of nonsense that no one could bluff me with. I had experience in running ecommerce system, and warehouse and am a "handyman" by experience. CS job is to solve problems, NOT putting blame, passing emails, forwarding emails, expecting customers to be their job by calling in everyday for an update.

I even asked them to make a new order for me, thinking that Supplier might be more willing to send new order rather than 2 items, and then I will just unpack and take 2 items from the box and reject delivery, to be Returned to Sender.

I foresee this problem will last at least 2 weeks at least, which meant my daughter would have slept on the floor for 2 weeks, who would compensate me for that?

TW is definitely look like a marketplace, rather than a brand itself. People don't put their brand in the marketplace products, and people let customers deal with suppliers directly in a marketplace. If TW wants to come in the middle of everything, please exert your role as the middle man. Don't keep blaming Supplier and evade responsibilities.

So sick and tired of people taking cheap ways of doing business.