Jetstar Help Pages

Here are some help pages that customers can contact like Jetstar Customer FAQ, Forum, and Online Help

Contact Jetstar Help @

Navigate to first. If you have a problem with booking or Jetstar service, click on this link or paste it into the search bar of your browser and hit enter to go to the page. 

General Problems that Jetstar Customers Reports

  • Baggage
  • Changing a booking
  • Young passengers travelling alone
  • Complaints
  • Dangerous goods
  • Travel Fare rules
  • Food and drinks In-flight
  • Lost baggage
  • Pregnancy Seats
  • Something Else?

Contacting Jetstar Help Pages

This is the official customer support page of Jetstar, which contains different options for contacting them about a variety of issues. If you are looking for Jetstar’s best customer help page or faq or forum, this is the best entry point. If that doesn’t work, contact Jetstar directly by calling their customer service number at 131 538

Jetstar Frequently Asked Questions

What are the limits for liquids, aerosols, gels, and powders?

There are government limits to the amount of liquids, aerosols and gels that you can have in your carry-on baggage when you’re departing from an international terminal. These limits also apply to domestic flights departing from an international terminal.

  • Products must be in containers of 100ml or less (broadly equivalent to 100 grams or less) and carried together in a transparent, resealable plastic bag
  • The bag’s sealed area must add up to no more than 80cm (eg, 20 x 20cm or 15 x 25cm)
  • Only one bag is allowed for each passenger, with exceptions for carers who may carry the bags of the people in their care, including children
Carry-on baggage – what can I bring on board?
Jetstar fare Carry-on baggage allowance
Starter Plus

Starter Max
  • 1 main item, plus
  • 1 small item

Combined weight of 7kg (or 10kg with purchase of +3kg top-up)

Flex bundle
  • 1 main item per person, plus
  • 1 small item

Combined weight of 10kg

Business Class
  • 2 main items per person, each 7kg or less, plus
  • 1 small item

Combined weight of 14kg

Excess baggage charges at the airport

It’s always cheaper to add checked baggage to your booking before you arrive at the airport. If you don’t have a pre-purchased checked baggage allowance, you will be charged the fees, displayed below, at the airport check-in desk. There is a fee for the first 15kg of baggage per passenger, then a fee for each additional kilo.

If you have added checked baggage to your booking but arrive with more than your allowance, you’ll also be charged for excess baggage at the per-kilo rate, see below.

If you have connecting flights with a domestic and international leg, you’ll be charged at the international per-kilo rate noted below for the whole journey.

Baggage transfers and flight connections

Please be aware that we don’t transfer your baggage between flights. However, there are some exceptions:

  • Connecting international Jetstar flights and flights with our partner airlines (see list below), where both international flights were purchased on the same booking
  • Domestic flights in Japan connecting to international flights operated by American Airlines, Delta Air Lines, Japan Airlines and Qantas, where both flights were purchased on the same booking
What airline is JQ?

Jetstar Airways Pty Ltd, trading as Jetstar, is an Australian low-cost airline (self-described as “value based”) headquartered in Melbourne. It is a wholly owned subsidiary of Qantas, created in response to the threat posed by low-cost airline Virgin Blue.

Which Australian cities does Jetstar operate from?

Jetstar now operates more than 50 weekly international return services between Melbourne, Sydney and the Gold Coast in Australia and Auckland, Wellington, Christchurch and Queenstown in New Zealand.

How do I contact Jetstar by phone?

You can contact Jetstar customer support by calling 131 538 number directly or call Jetstar customer care at the phone number +613 9645 5999 from abroad.

Is Jetstar a budget airline?

Yes, Jetstar Asia Airways Pte Ltd, operating as Jetstar Asia is a low-cost airline based in Singapore. It is the main feeder airline for its parent company Jetstar Airways for budget passengers flying to Australia.

Do you get Qantas points for Jetstar flights?

Earning with Jetstar± is another way to boost your Qantas Points. Just select a Starter Plus, Starter Max or Business Max fare bundle to earn Qantas Points when you fly. When travelling in New Zealand you can also earn Qantas Points on all eligible Jetstar New Zealand domestic fares.

Is Jetstar a safe airline?

Jetstar Australia has been named one of the world’s safest low-cost airlines. … “All airlines have incidents every day and many are aircraft manufacture issues not airline operational problems. And it is the way the flight crew handles incidents that determines a good airline from an unsafe one.

Does Jetstar fly direct to Vietnam?

Jetstar to serve Ho Chi Minh City nonstop from May. Jetstar is to resume direct Australia-Vietnam flights with the launch of nonstop services from Sydney and Melbourne to Ho Chi Minh City.

Hopefully, We helped you to get some genuine information about Jetstar help pages Customer Service.

Other Ways to Contact Jetstar

Jetstar Customer Reviews

Average rating:  
 1 reviews
 by Nauman Qaisar on Jetstar

Make sure you have a PhD before trying to navigate Manage your Baggage on line. Whether it is poorly designed by accident or design it is certainly difficult to add extra baggage.