Ikea help pages

Here are some help pages that customers can contact like IKEA customer FAQ, Forum, and Online Help

Contact IKEA Help @ ikea.com/ms/en_AU

If you have a problem with an order or IKEA product, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.

General Problems that IKEA Customers Reports

  • Missing Item
  • Cancel or Change order
  • Refunds and returns
  • Complaint
  • Looking for an Item
  • A different Issue

Contacting IKEA Help Pages

This is the official customer support page of IKEA, which contains different options for contacting them about a variety of issues. If you are looking for IKEA best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact IKEA Australia directly by calling their customer service number at 03 9565 8000

IKEA Frequently Asked Questions

How to Joining Ikea family?

IKEA family is free to join! It provides you with everyday discounts, store to home insurance, entry to competitions every time you swipe, extended returns period, and exclusive invitations to workshops and events. Every time you provide your IKEA FAMILY membership, IKEA donates 10¢ to help a non-profit charity. To join is simple, just visit the IKEA FAMILY page, or head to a kiosk in-store.

How Forgot my ikea email and password?

Visit the IKEA FAMILY page and click on the ‘Forgot your password’ link. Enter the email address you used to create the account and click submit. A temporary password will be sent to your email address. Log in to ‘My Profile’ using your temporary password to change it to your preferred password. If you have forgotten which email address you signed up with, please Contact Us with any of your previous details, such as address or phone you may have registered with, and we can attempt to locate your profile.

How to return product any IKEA store?

Products purchased in NSW, ACT, VIC, QLD, NT, SA, TAS and WA can be returned to any store in Australia, excluding Adelaide.

What is ikea in-store payment options?

Cash, EFTPOS, Visa, MasterCard, and IKEA Gift Cards are accepted at any stores. PayPass and PayWave are available at all registers. They also offer interest free finance on purchases above $250. They do not accept payment by cheque.

Missing or Damaged parts?

If you notice that any panels are damaged or missing when you open your flat pack, just bring the damaged panel back to the Customer Service Area at your local IKEA store with your original tax invoice, and we can exchange the panel for you. It is always a good idea to check stock availability of the product, before returning to the store. If you are missing screws or other small components, just highlight in your assembly instructions the part number and quantity missing. Bring this back to the Customer Service Area at your local IKEA store, along with your original tax invoice, and we can quickly provide you with the missing components.

Can someone else pick up my IKEA order?

Yes, you can setup to have your Click and Collect order delivered after you have picked it up in your local IKEA store. Delivery can be set up at the Home Delivery desk.


IKEA co-workers are pleased to take your calls in the below timeframes:
Mon – Sun 08:00 AM – 9:30 PM

VIC/TAS – 03 8523 2154
ACT/NSW – 02 8020 6641
QLD/NT – 07 3380 6800
SA – 08 8154 4532
WA –  08 9201 4532


How do I contact IKEA Australia?
Chat with our Virtual Assistant if you’d like to connect with one of our friendly IKEA Australia co-workers Monday – Sunday between 7am – 10pm AEST/AEDT. If you prefer to hear a voice on the other end, give us a call any time between Monday – Sunday 9am – 7pm AEST/AEDT: (02) 8020 6641.

How do I file a complaint with IKEA?
If parts of my product are missing, what should I do? For the quickest resolution, we recommend visiting an IKEA store with your receipt or order confirmation. If you’re unable to do so, please contact the US IKEA Customer Support Center at 1-888-888-4532 with a detailed description of what’s missing.

How do I speak to IKEA?
For further information, you’re welcome to contact the IKEA US Customer Support Center at 1-888-888-4532.

How does IKEA handle complaints?
We understand sometimes not everything goes to plan, however, we always have our friendly customer support co-workers on hand to help with any queries or complaints you may have, whether these be regarding an in-store or an online purchase.

Other Ways to Contact IKEA

Ikea Phone Number
Ikea Customer Service
Ikea Email Support
Ikea All Contacts
IKEA on Social Media

IKEA Customer Reviews

Average rating:  
 1 reviews
 by Nickalfie on IKEA

I love ikea! Beautiful displays, great selection of products, reasonable quality and good prices. Easily spent hours wandering around looking at everything. Then found the kitchenware section downstairs! Food is actually VERY good, and super cheap. Would go there for the meatballs alone! Jams other food items are very good too.