iiNet Email

Email support by iiNet Australia customer service email @

Why do customers write email to iiNet
  • Internet
  • NBN™ Plans
  • Broadband with no line rental
  • Ultra Broadband/VDSL2
  • Coverage
  • High speed Internet in the ACT
  • Hassle-free phone service
  • Cheap mobile & data plans
  • New mobile & phone

Contact iiNet Email Service –

Send an email to customer support at Compose an email that includes all of the important information, such as a device number, device type, and your contact information. Explain the issue in as much detail as possible and wait for a response from customer service.

As an alternative, you can email iiNet at one of the support email addresses given below. To make process simple, fast and efficient, it might be helpful if you included sufficient information in your email address to let them verify your identity, including your present address, date of birth, phone details etc.

For General Inquiries :

Other email address:,,,,

iiNet Customer Email Support

Email address
Mailing Department iiNet Customer Service
Customer service hours Mon to Fri: 8:00 am-9:00 pm/Sat-Sun: Closed
Is Call-back available Yes
Normal response time Mon to Fri: 8:00 am-9:00 pm/Sat-Sun: Closed
Alternate methods phone, web, social media
Quality of help 86%
Best phone number 13 19 17

Contacting iiNet – by Email or otherwise

Even though is iiNet’s best email, you will find 4 complete ways of getting in contact with them. Apart from email, the upcoming favorite alternative for customers searching for assistance is through Phone number support for iiNet Australia. If you feel this information is wrong or know of other ways to get iiNet, please let us know so we can discuss with other consumers.

Head Office Address

Corporate Head office address of iiNet Australia.
502 Hay St, Subiaco WA 6008, Australia

For any general inquiries, please contact iiNet head office number : 13 19 17


How do I contact iiNet Australia?
Check out our easy new how-to guides on iiHelp
13 19 17. Mon to Fri: 8am-11pm AEST. Sat to Sun: 8.30am-8pm AEST. National Public Holidays: 8.30am-8pm AEST. Ask us a Question. Technical Support.
13 22 58. Broadband – 24/7. Mobile – 24/7.

How do I complain to the Ombudsman about iiNet?
However, if you are not satisfied with our handling of your complaint after it has been appropriately escalated within the iiNet Group, you may seek complaint mediation or further assistance from the Telecommunications Industry Ombudsman at (telephone 1800 062 058) or the fair trading department …

What’s happened to iiNet?
TPG acquired Perth-based iiNet, which was once renowned for its customer service, in 2015. In 2020, TPG merged with Vodafone Hutchison Australia in a $15 billion deal.

How do I send an email to the Ombudsman?
Alternatively, the appeal can also be sent vide e-mail at Further, if the complainant is not satisfied with the resolution provided by the Ombudsman, he/she is at liberty to explore other recourses and/or remedies available, as per law.

Hopefully, We helped you to get some genuine Contact numbers for iiNet Australia Customer Service.

More Ways to Contact iiNet

iiNet Phone Number
Contact iiNet Customer Service
iiNet on Social Media
All iiNet contacts
iiNet Help Desk

iiNet Customer Reviews

Average rating:  
 4 reviews
 by alin on iiNet Australia

I live in Pyrmont NSW and I have never had an issue with my iiNet internet service. I switched in 2020 from Telstra who has horrible customer service. I’ve only ever had to call iiNet twice, once for issues with my printer to open a portal on my router and the other when my Peloton wouldn’t connect to WiFI. They are very timely when answering support calls and super friendly and helpful.

 by issy on iiNet Australia

lines engaged for over 2 hours

 by Burnet on iiNet Australia

Ive been given the run around, nicole , mark, john mary, kaylee robert and Ryan, these indians seem to all have common aussie names, no one is taken responsibility for a mistake they have caused. Requesting a manager to call, went on a 2 hr lunch break the the call centre closed.. how can you even trust these people