Help Pages

Here are some help pages that customers can contact like Customer FAQ, Forum, Q.A and Online Help

Contact Help @

Navigate to this link, If you have a problem with booking or service, click on this link or paste it into the search bar of your browser and hit enter to go to the help page.

General Problems that Customers get solved

  • Change, cancel or add to a booking
  • Delays or cancellations
  • Refunds
  • Question About A Booking
  • Making a new booking
  • Overcharge on Account
  • Refund Your Booking

Contacting Help Pages

This is the official customer support page of, which contains different options for contacting them about a variety of issues. If you are looking for’s best customer help page or faq or forum, this is the best entry point. If that doesn’t work, contact directly by calling their customer service number at 0282281535 Frequently Asked Questions

Can I cancel my booking?

Yes! you can cancel your booking at but any cancellation fees are determined by the property and listed in your cancellation policy. You will pay any additional costs to the property.

If I need to cancel my booking, will I pay a fee?

If you have a free cancellation booking, you won’t pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property. You will pay any additional costs to the property.

How do I know if my booking was cancelled?

After you cancel a booking with, you should receive an email confirming the cancellation. Check your inbox and spam/junk mail folders. If you don’t receive an email within 24 hours, please contact the property to confirm they got your cancellation.

Can I pay with a deposit, or prepayment?

Some of properties at require a prepayment, also known as a deposit, before you stay. This prepayment can be up to the total cost of the booking, or just part of it. The rest is then paid when you stay at the property.

However, for some properties there is no deposit required, and you’ll pay the amount in full when you stay at the property. It’s best to check the payment policies in your confirmation for more details.

Who is going to charge my credit card, and when?

Generally, the property is responsible for charging your card. If payment is instead handled by, this will be stated clearly in your booking confirmation.

You can commonly expect to pay upon check-in or check-out at the property. However there are some exceptions, such as those properties that require a prepayment for all or some of the total amount. Again, this will be stated clearly in your confirmation and payment policies.

Can I make changes to my booking? I.e, change dates

Yes! Customers can make changes to your booking from your confirmation email or at Depending on the property’s policy, you can do the following things.

  • Change check-in/out times
  • Change date
  • Cancel booking
  • Edit credit card details
  • Change guest details
  • Select bed type
  • Change room type
  • Add a room
  • Add a meal
  • Make a request
  • Contact the property
I will be arriving outside check-in hours. Can I still check-in?

This depends on the property who will do their best to meet your needs, but cannot guarantee your request. You can do either of the following:

  • Request an early or late check-in/check-out
  • Contact the property
How do I check my booking on booking com?

You may cancel or alter your reservation via’s self-service tool’My’ that you can get here. Please, don’t forget to check the hotel’s cancellation policy prior to making any alterations to your booking. Non-refundable rooms and other special prices may have a different cancellation policy.

How do I contact booking Com Australia by phone?

0282281535 is Australia’s best toll-free number. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast.

Can you book flights on booking com?

Yes, makes it effortless to locate flights. If you’re flying into a destination with functioned by numerous airlines, Booking does a fantastic job in showing the various flight choices based on cost, time, and carrier.

Do you have to pay upfront on booking com? will not charge you any reservation fees for making this booking, You will simply pay for your stay at the hotel.

How do I change my booking on booking com?

Guests can find booking change link in their confirmation email. You can make changes to bookings, including date changes, via the ‘Reservations’ tab in the extranet: Click on the reservation number and select an option from the menu on the right-hand side of the screen, under ‘Update this reservation’.

Other Ways to Contact Phone Customer Email All Contacts on Social Media Customer Reviews

Average rating:  
 2 reviews
 by John Wardrop on

I've just had to cancel all my UK bookings due to Conovirus travel instructions. All hotels except one were generous and cancelled - on wouldn't. After a bit of time, and some hotel BS, provided a refund. The hotel didn't. Thanks to Customer Support in what must have been a very bus and trying time

 by Laura Maccatrozzo on

Made a reservation. Received confirmation email. Arrived at the hotel and learned that the confirmation was not in the system. Had to wait 2 hours at the lobby till it was sorted out. Turned out that Booking undersold a room. Tried to downgrade me. The HOTEL itself intervened and gave me the room I booked for. All-in-all, a dumpster fire of an operation