Here are some help pages that customers can contact like ATO customer FAQ, Forum, and Online Help
Contact ATO Help @ato.gov.au
Navigate to community.ato.gov.au first. If you have a problem with Tax or Super, click on this link or paste it into the search bar of your browser and hit enter to go to the page. If you aren’t already logged in, type in your email and password to log into your account and gain access to the page.
General Problems that ATO Customers Reports
- Tax related problems
- Super
- Income and Deductions
- Amendments and ATO errors
- Higher Education Loans
- Tax Offsets
- Income tax advice
- Capital gains tax
- GST
- ABN/AUSkey
- BAS
- Accounts enquiries
Contacting ATO Help Pages
This is the official customer support page of Australian Taxation Office (ATO), which contains different options for contacting them about a variety of issues. If you are looking for ATO’s best customer help page or faq or forum, this is the best entry point. If you don’t have access to your account, try resetting the password with your email address. If that doesn’t work, contact ATO directly by calling their customer service number at 13 28 61
ATO Frequently Asked Questions
How do I contact ATO?
You can reach ATO customer support by calling 13 28 61 number directly. You can contact during working hours 8.00am–6.00pm, Monday–Friday and a limited service only for myGov/myTax enquiries will operate 10.00am–2.00pm Saturday.
Can I claim franking credits from previous years?
It is not too late to claim a refund of franking credits you received in the 2001 to 2015 income years. If you have not already claimed these credits, go to ato.gov.au/onlineordering and order a Refund of franking credits application and instructions (NAT 4105) for the relevant years. You can only lodge these refund applications for previous years by post.
How do I contact ATO by email?
You can send an email directly to the relevant area of ATO using the email addresses ReportEmailFraud@ato.gov.au or service@ato.gov.au
Is the ATO a regulatory body?
The ATO is an Australian government statutory agency and the principal revenue collection body for the Australian government. The ATO has responsibility for administering the Australian federal taxation system, superannuation legislation, and other associated matters.
What is the main role of the ATO?
The role of the Australian Taxation Office (Tax Office) is to manage and shape taxation, excise and superannuation systems that fund services for Australians, giving effect to social and economic policy.
Do I need to send my dividend or distribution statements to the ATO?
No. Keep your statements with a copy of your application.
Does ATO have live chat?
Yes, ATO have live chat support for users of myTax or Small business assist.
ATO’s support team can answer any questions that you have about general tax, Income and Deductions and Income tax advice.
Get complete details about ATO live chat
Will the refund affect my pension entitlement?
No, in most cases it will not affect your pension entitlement. However, if you receive a distribution from a private company or trust, your pension entitlement could be affected.
Can I use this application if I own shares or non-share equity interests in joint names with my spouse?
Yes. If you are eligible, you can use this application, stating only your share of the dividends and franking credits shown on the joint statement. If your spouse is also eligible to claim a refund of franking credits, they must complete a separate application or lodge a tax return, stating only their share of the dividends and franking credits shown on the joint statement.
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ATO Customer Reviews
Spoke with someone regarding tax return...she was very helpful and kind, got to the point...she also helped me out on other things when i was on the phone and things got done...thank you for your good customer service and positive attitude towards others....