AFCA Customer Service

Customer service tips to calling & contacting AFCA faster. By contacting AFCA customer service number, you can get your common issues solved & customer reviews.

AFCA Phone Number

1800 931 678 Customer Service

You can reach AFCA customer support by calling 1800 931 678 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Monday to Friday: 9:00 am to 5:00 pm / Saturday-Sunday: Closed.

You can call AFCA customer service number and generally discuss for following topics

  • Consultation
  • Media releases
  • Newsletter
  • Royal Commission updates
  • Significant events
  • Statistics
  • Latest news
  • Current matters
  • Social media
  • AFCA Roadshow
  • Events
  • Speaking engagements
  • Webcasts
  • Consumer advocates
Call 1800 931 678 – AFCA small business

AFCA defines a small company as a business with less than 100 We follow a complaint resolution procedure, and some other determinations we create are binding to the financial company. Our support is absolutely free to get. Should you want more support, you can find third party bureaus you may speak to.

Call 1800 931 678 – AFCA Business Ombudsman

The newly launched Australian Financial Complaints Authority (AFCA) has announced today it will create a committed small company direct ombudsman to resolve financial disputes that small companies have with their financial providers.

General Problems that AFCA Customers Reports

Common Problem Categories

  • Significant events
  • Statistics
  • Latest news
  • Current matters
  • Social media
  • AFCA Roadshow
  • Events and speaking engagements
  • Webcasts
  • Information for consumer advocates
  • Information about unpaid determinations
  • Australian Securities
  • Investments Commission
  • Credit and Investments Ombudsman
  • Ombudsmen in Australia

About AFCA

The Australian Financial Complaints Authority or AFCA is an external dispute resolution scheme for consumers who are unable to resolve complaints with member financial services organisations. Contact AFCA to discover more using our customer support telephone number.


How do I contact the Australian Financial Complaints Authority?
1800 931 678

Who owns Australian Financial Complaints Authority?
Structured as a not-for-profit and non-government organisation, AFCA is a company limited by guarantee and governed by an independent Board of Directors. The Board of Directors consists of an independent Chair, and an equal number of Directors with consumer and industry expertise.

How do I file a complaint against the AFCA?
1800 931 678 (free call)
1300 56 55 62 (Members) Make a complaint. Financial hardship complaints. What to expect. Current complaints with FOS, CIO or SCT. News and outreach. Consultation. About AFCA. Corporate information.

How do I resolve a complaint with AFCA?
You can use our online form, or contact us by any of the methods described in the Contact Us section of this brochure. Once we receive your complaint, we will work with you and your financial firm to resolve it. We may try to resolve your complaint through negotiation or conciliation.

Hopefully, We helped you to get some genuine customer service numbers for AFCA Australia.

AFCA Customer Reviews

Average rating:  
 2 reviews
 by David on AFCA Australia

AFCA was on the insurer side but after nearly 2.5 years and a court battle i have seen how professional and non bias AFCA is,they have undoubtedly put me before the insurance company,but still respecting both parties i can't say enough about AFCA.

 by Outlaw on AFCA Australia

Nice and friendly