Qantas Phone Number

Qantas Phone number helpline is available for existing and non existing consumers to get support.

Qantas Contact Number

13 13 13Customer Service
Average Wait: 34 mins

Calling Qantas phone number is one of the best ways to contact Qantas Airways Australia, Also this is easy, fast and you will speak with a customer care executive in just a few seconds.

You can reach Qantas customer support by calling 13 13 13 number directly.  You can contact 24 hours a day, 7 days a week.

Qantas Australia Contact/Phone Numbers

Qantas DEPARTMENT CONTACT NUMBER
Qantas customer service 13 13 13
Qantas lost, late or damaged baggage 1300 306 980
Qantas bookings 022 6111 1818
Arrivals and departures Enquiries 13 13 23
Qantas Frequent Flyer membership 13 11 31
Qantas Deaf passengers Support 133 677
Qantas Investors Support 1800 177 747
Qantas Corporate Office & Headquarter (02) 9691 3636

Qantas’s Best Toll-Free/800 Customer Service Phone Number

Call 13 13 13

Qantas offers various types of assistance for passengers with reduced mobility and other specific needs. This is a Qantas Airways Australia’s Finest customer service telephone number that you can use to contact Qantas. since the real time present wait on hold and resources such as bypassing right through those telephone lines to get directly into a Qantas Australia agent. You can use this number for various tasks such as

  • Change, cancel or add to a booking
  • Delays or cancellations
  • Refunds
  • Lost, damaged or delayed baggage
  • Making a new booking
  • Assistance On Board
  • Complaints and compliments
  • Club Qantas and Frequent Flyer Loyalty programs
  • Boarding, Disembarkation and Transfers

Head Office Contact Number

Corporate Head office address of Qantas Australia.
Qantas Airways, 10 Bourke Rd,
Mascot, NSW, 2020, Australia
For any general inquiries, please contact Qantas head office number : Call (02) 9691 3636 in Australia or +61 2 9490 1857 from Outside Australia.

General Problems that Qantas Customers Reports

I wish to change my flights

Issue with frequent flyer booking

Re-book a delayed or cancelled flight

I want to get flight credit refunded

How to apply for a refund?

Complaints and compliments

Common Problem Categories

  • Change, cancel or add to a booking
  • Delays or cancellations
  • Refunds
  • Lost, damaged or delayed baggage
  • Making a new booking

Call 1300 306 980 – Qantas for lost, late or damaged baggage Support

Get information on how to get in touch with Qantas, if your baggage has been delayed, damaged or is missing. You can report any Qantas lost, late or damaged baggage or in case your checked baggage has been delayed or damaged or is missing, contact their helpline support number at 1300 306 980 within Australia, that is open 24 hours per day, 7 days per week.

If you’re overseas, please contact the local Qantas ground handler at your arrival airport.

 
ternational airport Contact
Auckland +64 0 9256 8359
Bangkok +66 2134 4357 or
+66 2134 4358
Beijing +86 10 6459 0629 or
+86 10 64590648
Christchurch +64 0 357 3889
Dallas/Fort Worth +1 866 767 2247
Denpasar (Bali) +62 361 751 011
Frankfurt +49 69 6902 0439
Hong Kong +852 2116 8750
Honolulu +1 808 836 2461
Jakarta +62 21 550 7096
Johannesburg +27 1 192 1 6710
Los Angeles +1 866 767 2247
London +44 844 375 4251
call costs up to 7 pence a minute (inc VAT) for 084
Manila +63 8 832 2956 or
+63 2 832 2978
Mumbai +91 22 6685 9110
New York +1 866 767 2247
Noumea +687 35 26 15
Queenstown +64 0 21 950 408
San Francisco +1 866 767 2247
Shanghai +86 21 683 403 23 or
+86 21 683 403 24
Singapore +65 65 97 5400
Tokyo Haneda +81 3 5757 7712
Tokya Narita +81 476 34 3113
Wellington +64 21 55 2905 or
04 9787636
Email: wlg.btu@menziesaviation.com

Contact 13 13 23 for Qantas Arrivals and departures Enquiries

Qantas arrivals and departures inquiries can be handed on 13 13 23

Lodge A Complaint to Qantas Airways

At Qantas, they place you and your expertise first, which explains why your feedback is really important for them. If you’d like to write to Qantas and let them know about anything you’ve been unhappy with during your journey, please do so using the Customer Complaint form. If you are with a problem, we would like to assist you fix it as soon as possible. Qantas have made their complaints procedure simple with all the this form. Simply provide your information at Qantas Complaint department and one of our experts will contact you as soon as possible (within 15 business days).

If you are dissatisfied with the service we provide, you can make a complaint by the following methods:

  • by telephone (24 hours per day, 7 days per week) Qantas Customer Care on 1300 659 161 (or +61 2 8222 2532 if calling from outside Australia);
  • by the National Relay Service:For TTY users phone 133 755 (or +61 7 3815 7799 if calling from outside Australia) then ask for Qantas Customer Care on 1300 659 161 (or +61 2 8222 2532 if calling from outside Australia);For Speak and listen (speech-to-speech relay) users phone 1300 555 727 (or + 61 7 3815 8000 if calling from outside Australia) then ask for Qantas Customer Care on 1300 659 161 (or +61 2 8222 2532 if calling from outside Australia).

Contact Qantas Frequent flyer enquiries

You can call this phone number 13 11 31 to the Qantas Frequent Flyer Service Centre regarding membership enquiries between the hours of 7 am and 7 pm (AEST) Monday to Saturday and speak to one of our consultants. Please have your Frequent Flyer number and PIN available when calling.

Call 1800 177 747 for Qantas Investors Support

If you are an investor and want information about investing in Qantas, shareholder information or share performance, call this Qantas contact number 1800 177 747 in Australia or +61 (2) 8280 7390 from outside of Australia. You can also email registry@qantas.com.

Call 022 6111 1818 – Qantas bookings phone number

In addition to making bookings on qantas.com, bookings can be made through Qantas Contact Centres. Bookings and changes (where allowed) may also be available at selected Qantas airport locations and through webchat and selected social media channels in some countries. For bookings, contact directly this number 022 6111 1818

Quantas call-back service means you’ll no longer have to wait on the line to hold your place in the call queue. If you opt-in to this service, simply select your preferred call-back number and Qantas let you know when one of our telephone consultants will call you back.

Australia

Call us from anywhere in Australia for flight, arrival and departure enquiries.

Contact details for Australia
Qantas area Contact Opening hours
Flights SMS 0477 QANTAS
(0477 726 827)^^**

or

Call 13 13 13
select menu option 1

24 hours, 7 days a week
Flight bookings with points SMS 0477 QANTAS
(0477 726 827)^^**

or

Call 13 13 13
select menu option 1

24 hours, 7 days a week

Deaf, hearing or speech impaired customers please call via the National Relay Service 24 hours a day, 7 days a week. Refer to booking assistance and specific needs for more information.

South Pacific

Contact details for countries in the South Pacific
Country or territory Contact Opening hours
Fiji +679 323 9030
Email Fiji
8am to 5pm, Monday to Friday,
8am to 1pm, Saturday
French Polynesia +689 40 46 4280 8am to 5pm, Monday to Friday,
8am to 11am, Saturday
New Caledonia +687 28 6546 8am to 3pm, Monday to Friday
New Zealand 0800 808 767 24 hours, 7 days a week
Papua New Guinea +675 7411 1066 8am to 5pm, Monday to Friday
Vanuatu +678 23 848 7.30am to 5pm, Monday to Friday,
8am to 11.30am, Saturday

If you’ve received notification of a flight change and it’s outside the office hours, please call us in Australia +61 2 8222 2439

Africa

Contact details for offices in Africa
Country or territory Contact Opening hours
South Africa +27 21 427 3128
Email South Africa
24 hours, 7 days a week
Ghana +233 302 24 40 43 8am to 5pm, Monday to Friday
Kenya +254 701 948 795
Email Kenya
8am to 5pm, Monday to Friday

If you’ve received notification of a flight change and it’s outside the office hours, please call us in Australia on +61 2 8222 2439.

The Americas

Contact details for countries in the Americas
Country or territory Contact Opening hours
Argentina 0800 122 0337 (national toll free>)
Email Argentina (Spanish)
9am to 6pm, Monday to Friday
Brazil 0800 892 3346 (national toll free)
Email Brazil
9am to 6pm, Monday to Friday
Chile +56 2 2 817 9500

800 835 882 (national toll free)

Email Chile (Spanish)

9am to 6pm, Monday to Friday
Canada 1800 227 4500 

Deaf, hearing or speech impaired customers can call the National Relay Service by dialling 711, then ask for us on
1800 227 4500.

24 hours, 7 days a week
Mexico +1800 227 4500 24 hours, 7 days a week
USA Text +1 478 7QANTAS
(+1 4787726827)~

1800 227 4500

Deaf, hearing or speech impaired customers can call the National Relay Service by dialling 711, then ask for us on
1800 227 4500.

24 hours, 7 days a week

If you’ve received notification of a flight change and it’s outside the office hours, please call us in Australia on +61 2 8222 2439.

Asia

Contact details for countries in Asia
Country or territory Contact Opening hours
Mainland China +86 400 819 9495

+86 10 656 79006 (Beijing)

+ 86 20 3862 1600 (Guangzhou)+86 21 6145 0188 (Shanghai)

9am to 9pm 7 days a week

9am to 5pm, Monday to Friday

Cambodia +855 0 23 220099
Email Cambodia
8.30am to 5pm, Monday to Friday
#62E2, Monivong Blvd, Phnom Penh
Hong Kong SAR, China +852 2298 8111 24 hours, 7 days a week.
Chinese language services available 9am to 1pm and 2pm to 6pm, Monday to Friday – except public holidays
India +91 22 6111 18 18 9.30am to 1.30pm and 2pm to 5.30pm, Monday to Friday
Indonesia +62 21 2555 6300
001 803 61786 (toll free)
8.30am to 5pm, Monday to Friday,
After hours and public holidays
Japan 03 6833 0700 (within Tokyo)

0120 207 020 (outside Tokyo/Kanto)

9am to 5pm, Monday to Friday, except national holidays
Korea +82 2 777 6871 9am to 6pm, Monday to Friday
Malaysia +603 27133911
+603 20535033
9am to 5.30pm, Monday to Friday,
24 hours, 7 days a week
Philippines +63 2 423 8194
1800 1611 0267 (toll free, use landline)
Email Philippines
8.30am to 5.30 pm, Monday to Friday
Singapore SMS +65 82410824

or

Call
+65 6415 7373

24 hours, 7 days a week
Taiwan, China +886 2 2509 2000 9am to 5pm, Monday to Friday
Thailand +66 2 632 6611
001 800 611 4797 (toll free)
8.30am to 5pm, Monday to Friday.
After hours and public holidays
Vietnam +84 8999 10689
Email Vietnam
8am to 12pm and 1.30pm to 5pm, Monday to Friday,
8am to 12pm, Saturday.
HT&T Travel Vietnam, Level 1, Resco building. 94-96 Nuyen, District 1.

If you’ve received notification of a flight change and it’s outside the office hours, please call us in Australia on +61 2 8222 2439.

Europe

Contact details for countries in Europe
Country or territory Contact Opening hours
Austria +43 1587 7771
Email Austria
9am to 12.30pm and 1.30pm to 5pm Monday to Friday
Belgium +32 2700 6781
Email Belgium (English only)
24 hours, 7 days a week
Bosnia Herzegovina +381 11 2631 327 8.30am to 4.30pm, Monday to Friday
Croatia +381 11 2631 327 8.30am to 4.30pm, Monday to Friday
Czech Republic +420 224 815 374 9am to 5.30pm, Monday to Friday
Denmark +45 43 31 49 76 24 hours, 7 days a week
Finland +358 9 72 519 763
Email Finland (English only)
24 hours, 7 days a week
France +33 1 57 32 92 83
Email France
24 hours, 7 days a week,
9am to 6pm CET, Monday to Friday – French language available
Germany +49 69 299 571 421
Email Germany
24 hours, 7 days a week
9am to 6pm CET, Monday to Friday – German language available
Greece +30 210 9341500 9am to 5pm, Monday to Friday
Hungary +36 30 1999411 9am to 5pm, Monday to Friday
Israel +972 3 7952133 8.30am to 5pm, Sunday to Thursday
Italy +41 44 511 1237
Email Italy
24 hours, 7 days a week,
9am to 6pm CET, Monday to Friday – Italian language available
Macedonia +381 11 2631 327 8.30am to 4.30pm, Monday to Friday
Malta +356 2364 4096 9am to 5pm, Monday to Friday
Montenegro +381 11 2631 327 8.30am to 4.30pm, Monday to Friday
Netherlands +31 20 2035425
Email Netherlands(English only)
24 hours, 7 days a week
Norway +47 23 02 46 49 24 hours, 7 days a week
Poland +48 22 625 0467 9am to 5pm, 7 days a week
Portugal +34 915 421 572 9am to 2.30pm and 3.30pm to 6pm, Monday to Friday
Republic of Ireland +353 1 407 3278
1800 556 135 (within Ireland)
24 hours, 7 days a week
Romania and Moldova +40 21 315 1359 9am to 5.30pm, Monday to Friday
Russia and CIS +7 495 641 5121 9am to 6pm, Monday to Friday
Serbia +381 11 2631 327 8.30am to 4.30pm, Monday to Friday
Slovakia +420 244 815 374 9am to 5.30pm, Monday to Friday
Slovenia +381 11 2631 327 8.30am to 4.30pm, Monday to Friday
Spain +34 91 542 1572 9am to 2.30pm and 3.30pm to 6pm, Monday to Friday
Sweden +46 8 593 663 82 24 hours, 7 days a week
Switzerland +41 44 511 1237
Email Switzerland
24 hours, 7 days a week,
9am to 6pm CET, Monday to Friday – German, French, Italian langages available
Turkey +90 212 2511315 9am to 5.30pm, Monday to Friday
United Kingdom Text +44 7480785726

or Call

0800 964 432  (within UK)
0845 7 747 767
Call cost up to 7 pence a minute (inc VAT) for 084 numbers.

24 hours, 7 days a week

If you’ve received notification of a flight change and it’s outside the office hours, please call us in Australia on +61 2 8222 2439.

Middle East

Contact details for countries in the Middle East
Country or territory Contact Opening hours
Abu Dhabi +971 2 611 8640 8am to 1pm and 4.30pm to 7.30pm Saturday to Thursday
Dubai +971 4389 8111    +971 4703 6652 9am to 5.30pm, Saturday to Thursday
Bahrain +973 317 220 743 9am to 5pm, Sunday to Thursday
Egypt +202 269 081 66 9am to 5pm, Sunday to Thursday
Iran +989 198 000 820
+982 187 186
9am to 5.30pm, Saturday to Wednesday,
9am to 2pm Thursday
Iraq +964 75101 00501 9am to 6pm, Sunday to Thursday
Jordan +962 6 586 2288 9am to 5pm, Sunday to Thursday
Kuwait +965 2246 7139 9am to 6pm, Saturday to Wednesday
Lebanon +961 1 760 590 8.30am to 5pm, Monday to Friday
8.30am to 1pm, Saturday
Oman +968 2455 9941 8am to 5pm, Sunday to Thursday
Qatar +974 40360602 9am to 5pm, Saturday to Thursday
Saudi Arabia +966 13 882 3711 (Dammam)

+966 12 669 3356 (Jeddah)

+966 14 477 2228 (Riyadh)

8.30am to 1pm and 4pm to 7pm, Sunday to Thursday

9.30am to 1.30pm and 5pm to 8.30pm, Saturday to Thursday

8.30am to 1pm and 4pm to 7pm Sunday to Thursday, 8.30am to 1pm Saturday

If you’ve received notification of a flight change and it’s outside the office hours, please call us in Australia on +61 2 8222 2439.

Hopefully, We helped you to get some genuine records of Qantas phone number to directly contact Qantas customer service department.

Qantas Customer Reviews

Average rating:  
 3 reviews
by Susan Parsons on Qantas Australia

At present if I could give no stars I would. Trying to e.mail you from UK, all
Keep bouncing back Re booking Reference OU8AJU

by Tom Litton on Qantas Australia

Sydney to Auckland. Just the worst airline. Every time I fly with them they are delayed and they seem to have every reason that its not their fault.

by S Garven on Qantas Australia

Dallas to Brisbane via Sydney. Awesome experience, had the most lovely check in with Peter, his friendliness and attention to detail was nothing short of wonderful.

More Ways to Contact Qantas

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