Optus Live Chat

How to chat with Optus Australia? Here is the Optus Live chat link buy using you can chat with Optus Agent.


Use above link to launch chat
Chat Hours : 24 hours, 7 Days

Select Start chatting if you have any problem, like Billing & General Support, Track your order, Technical issues & Sales . To connect with an Optus representative through a messenger service, click this Live chat link and select your appropriate option like personal or business. Then, there are main two categories to choose, Optus mobile & Home phone, broadband & nbn. After choosing your option, explain your problem by typing it into the text box and hit send. When you’re done with the conversation, request that the representative emails a transcript of your discussion to you for your records.

Why did you want to chat with Optus?
Chat Topics
  • Technical Support
  • Billing & General Support
  • Return an Order
  • Change Order
  • Sales Support
  • Track an Order
  • For different reason

This is especially helpful for recurring problems, broadband issues, which can require you to reconnect to the Internet or re-configure your web browser settings. Sometimes, the representative can do it for you remotely.This is also very helpful if you’re in a location where you aren’t able to talk on your phone, like a busy coffee shop or a quiet library.

Popular chat topics by Optus Recent Customers

Solved: Optus locked phone not taking any SIM cards
Solved: Can’t unlock my iPhone 4S
Solved: Internet dropping out 10-20 times a day, no inform…
Solved: Billing and direct debit
Solved: Deactivate my sim

Optus Live Chat Support Statistics

Optus Live Chat Link https://www.optus.com.au/notices/service-chat
Mailing Department Optus Customer Service
Customer service hours 24 hours, 7 days
Is Call-back available No
Normal response time Within an Hour
Alternate methods phone, email, web, social media
Quality of help 90%
Best phone number 133 937

Contacting Optus – by Chat or otherwise

Even though Optus Live chat Support is great, you will find 5 complete ways of getting in contact with them. Apart from chat, the upcoming favorite alternative for customers searching for assistance is through Phone number support for Optus Australia. If you feel this information is wrong or know of other ways to get Optus, please let us know so we can discuss with other consumers.

Optus Customer Reviews

Average rating:  
 3 reviews
by michael on Optus Australia

I have had no phone or internet at my business for three weeks now.Unfortunately i am forced to let my employees go and close my businness of 16 years due to no work as i am a motor vehicle repairer and rely on a land line.rest assured this will not end here as i am now in the process of appointing the telecommunications ombudsman and my solicitor to retrieve from optus remuneration for loss of income and employee termination entitlements.by the way they are still charging me for the phone line and internet that i dont have.poor effort optus!!!!

by Doncaster on Optus Australia

Optus has generally been a great phone , internet provider at late in armidale nsw 2350 it is impossible to pay for the phone and internet through the online server with multiple drop outs and computer lock ups at home where the internet is unavailable

by John William on Optus Australia

Have been into the Optus store on Rundle Mall (about 10 times) and contacted their customer service by phone to resolve a simple error that Optus has made on my account. Told the back office team has to resolve the issue and it will take 10-15 business days!! Poor in the age of real-time updates.

Hopefully, We helped you to get some genuine Contact numbers for Optus Australia Customer Service.

Important Information

24/7 Live Chat: Not available to Optus DSL customers. Excludes technical support and Fleet mobile services. Available for customers with a valid ABN or ACN.

My Business Fast Lane: Available to customers with a valid ABN/ACN. You must enter your eligible mobile number or eligible fixed phone number to receive fast tracking in the phone queue when you call customer service on 133 937. My Business Fast Lane is separate from Premium Support.

More Ways to Contact Optus

Optus Customer Service
Optus Email
Optus Phone Number
Optus Help Desk
Optus on Social Media
All Optus contacts

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