Contact Australian Taxation Office (ATO)


Tips for contacting & calling ATO quicker, tips for sloving issues & customer reviews
Australian Taxation Office
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Contact ATO customer service phone numbers

Phone Number : 132861

Email : gstmail@ato.gov.au

Business Hours: Hours depends on Service Department

Website : https://www.ato.gov.au

Corporate Head office: Australian Taxation Office, Australian Capital Territory 2601, Canberra, Australia

Looking for the Australian Taxation Office (ATO) customer service and support number? To contact ATO is very easy. Here are the top 7 ways to get in touch with Australian Taxation Office.

Australian Taxation Office ATO Phone Number

13 28 61Customer Service

You can reach ATO customer support by calling 13 28 61 number directly. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during working hours Monday to Friday: 8:00 am – 6:00 pm and a limited service only for myGov/myTax enquiries will operate 10:00 am – 2:00 pm on Saturday.

ATO Contact/Phone Numbers

Here are ATO contact number for Individuals enquiries: Phone numbers and operating hours

Phone number Enquiry type Operating hours
13 28 61 call ATO for Individual enquiries including:

  • myGov/myTax
  • Tax File Number
  • Progress of returns
  • Tax return preparation
  • Higher Education or Trade Loans
  • PAYG instalments for individuals
8.00am–6.00pm,
Monday–Friday

Please Note: A limited service only for myGov/myTax enquiries will operate 10.00am–2.00pm Saturday

1300 650 286 ATO Callback line for Compliance activity.

Please note: This number is to be only used when someone from the ATO has contacted you and asks you to call us back. The ATO staff member will provide a PIN you must enter when prompted. This will ensure you are directed to the most appropriate Customer Service Representative.

8.00am–5.00pm,
Monday–Friday (AEST)
1300 768 912 Streamlined Pre-Issue (SPI) Hotline

Please note: This number is to be only used when you receive an email or SMS from the ATO to confirm more information in your income tax return before it can be processed.

9.00am–5.00pm,
Monday–Friday (AEST)
1800 050 377 call ATO for Foreign Investment Review Board for enquiries regarding:

  • Foreign investment residential real estate application.
  • Agricultural Land Register
  • Report a suspected breach

Australian Taxation Office Contact/Phone Numbers for Business & NGOs

An after-hours call back service is available for small businesses from 6pm–8pm (AEST), Monday to Thursday, except national public holidays.

To arrange a call back, use the Small Business Assist online booking formExternal Link or call 13 28 66 to contact ATO business contact.

Here are ATO contact number for Business and Non-profit organisations enquiries: Phone numbers and operating hours

Phone number Enquiry type Operating hours
13 28 66 call ATO for Business enquiries including:

  • Account balances
  • Business registrations
  • Business income tax return preparation
  • Business Activity statements
8.00am–6.00pm,
Monday–Friday
1300 287 539 AUSkey enquiries including:

  • Registration
  • General enquiries
  • Technical support
8.00am–6.00pm,
Monday–Friday
1300 130 248 Call Australian taxation office for Non-profit organisations 8.00am–6.00pm,
Monday–Friday

ATO’s Best Toll-Free/800 Customer Service Phone Number

Call 13 28 61

This is an ATO’s Finest customer service telephone number that you can use to ATO helpline. since the real time present wait on hold and resources such as bypassing right through those telephone lines to get directly into a ATO Helpline. You can use this number for various tasks such as

  • Check the progress of your lodgments
  • Search for your lost super
  • Apply for a refund of franking credits
  • Make a payment arrangement
  • Order publications and forms
  • Register for fuel tax credits
  • Lodge your GST or PAYG instalment annual

 Head Office Contact Number

Corporate Head office address of australian taxation office (ATO).
Australian Taxation Office
Australian Capital Territory 2601, Canberra, Australia

Contacting ATO – by phone or otherwise

Even though 13 28 61 is ATO’s finest toll-free number, you will find 4 complete ways of getting in contact with them. Apart from calling, the upcoming favorite alternative for customers searching for assistance is through online chat support for Australian taxation office (ATO) customer service Support. If you feel this information is wrong or know of other ways to get ATO, please let us know so we can discuss with other consumers.

Contact ATO Via EMAIL ADDRESS

As an alternative, you can email ATO at one of the support email addresses given below. To make process simple, fast and efficient, it might be helpful if you included sufficient information in your email address to let them verify your identity, including your present address, date of birth, phone details etc.

For GST Inquiries : gstmail@ato.gov.au

For ATO Technical Support : technical.help@ato.gov.au

Contact ATO Australia Through Social Media, Website & App

If you want to check the progress of your lodgments, want to apply for a refund of franking credits, or register for fuel tax credits, try using social media to contact ATO. Go to their official Facebook or Twitter, and click on the “message” button.

Live Chat Support of Australian Taxation Office (ATO)

Live chat is great option to contact ATO quicly. If you have a myTax related query or want Small business assist, click on this link or paste it into the search bar of your browser and hit enter to go to the page. You can Chat with ATO on www.ato.gov.au/About-ATO/Contact-us/Live-Chat/ and get customer service support for various topics like myTax and small business.

ATO Regular Business Hours

Mon to Friday: Open 8:00 am – 6:00 pm (local time, purely depends on customer service department)
Saturday – Sunday : Closed

What time does ATO open and close?
Store hours today Opening Hours Closing Hours
Monday 8:00 AM 6:00 PM
Tuesday 8:00 AM 6:00 PM
Wednesday 8:00 AM 6:00 PM
Thursday 8:00 AM 6:00 PM
Friday 8:00 AM 6:00 PM
Saturday Closed Closed
Sunday Closed Closed

ATO Holiday Hours

Customer service is closed on most public holidays. Our self serve functions are available 24/7.
Christmas Day and Easter Sunday: Closed

What time does Australian taxation office (ATO) close?

Public Holidays

  • New Year’s Day
  • Australia Day
  • Good Friday
  • Easter Sunday
  • Easter Monday
  • Anzac Day
  • Reconciliation Day
  • Queen’s Birthday
  • Labour Day
  • Christmas Day
  • Boxing Day

How to contact various departments of ATO

Contact ATO customer service for Individual enquiries

In case you want make enquiries for

  • myGov/myTax
  • Tax File Number
  • Progress of returns
  • Tax return preparation
  • Higher Education or Trade Loans

you can call ATO support department on 13 28 61

If you want to Callback line for Compliance activity, contact their helpline support number at 1300 650 286 that is open 8.00 am–5.00 pm Monday – Friday (AEST).

Contact ATO Business Accounts

Business accounts must contact distinct telephone number, based on how big their company:  Business enquiries including

  • Account balances
  • Business registrations
  • Business income tax return preparation
  • Business Activity statements

can contact on 13 28 66 during 8.00 am–6.00 pm, Monday–Friday and Non-profit organisations can call on 1300 130 248 during 8.00 am–6.00 pm, Monday–Friday.

Contact Debt and Lodgment

You can contact Debt and Lodgment Support of ATO on 13 11 42

Lodge A Complaint to Australian taxation office (ATO)

At ATO, they place you and your expertise first, which explains why your feedback is really important for them. If you are with a problem, They would like to assist you fix it as soon as possible. They have made their complaints procedure simple by using this online form. Simply provide your information at ATO Complaint department and one of their experts will be connected.

Hopefully, We helped you to get some genuine Contact numbers for Australian taxation office (ATO) Customer Service.

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Also Read : Contact Auspost

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Australian Taxation Office
Average rating:  
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