Auspost help pages

Here are some help pages that customers can contact like Auspost Customer FAQ, Forum, and Online Help.

This is the AusPost help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem.

Contact Auspost Help @ contactus.auspost.com.au

Navigate to https://auspost.com.au/help-and-support first. If you have a problem with an order or Tracking parcel, click on this link or paste it into the search bar of your browser and hit enter to go to the page. Live chat popup option are also avialable on this page right side. Help and support provide all the customer numbers, faq, live chat etc.

General Problems that Auspost Customers Reports

  • Missing item
  • Delivery issue
  • Mail redirection and hold
  • Products and services
  • Complaints and feedback

Contacting Auspost Help Pages

This is the official customer support page of Auspost, which contains different options for contacting them about a variety of issues. If you are looking for Auspost best customer help page or faq or forum, this is the best entry point. If that doesn’t work, contact Auspost directly by calling their customer service number at 13 (13 76 78)

Auspost Frequently Asked Questions

Where can I find my tracking number?

Where you can find your tracking number, or article ID, depends on what service was used to send your item and how it was posted.

For senders:

If your item was posted over the counter at a Post Office
then in many cases your tracking number, or article ID, can be found on the receipt provided.

If your item was sent using one of our tracked services such as prepaid satchels
your tracking number can be found on the barcode on your item, and/or on the removable sticker.

For receivers:

If you’re expecting delivery of an item and the sender has given us your email address
we’ll send you emails to let you know your tracking number and the progress of your item as part of our free Track Advice service.

If you’ve ordered an item online
the sender may have included the tracking number, or article ID, on your order confirmation or invoice.

Can I receive proof of delivery for my parcel?

All of Auspost domestic parcel services offer signature on delivery as an optional extra for an additional fee.

Simply ask for this option when posting your item over the counter at any Post Office or add it when creating a label through Click and Send.

If you’ve sent an item with signature on delivery and you’d like a copy of the signature once the parcel has been delivered.

Can I track the status of my courier delivery?

Business customers

For our StarTrack Courier service, you can track the status of your delivery online.

Simply log in now to the StarTrack Courier customer portal.

Retail customers

For Courier Post, you can track the status of your delivery using our track your item tool.

All further enquiries and support for Courier Post items that have already been lodged should be directed to StarTrack Courier.

Contact StarTrack Courier or call them on 13 13 20.

Other Ways to Contact Auspost

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